Executive / Senior Executive – Customer Service (Garments Accessories & Trims Industry)

Job Description

Title: Executive / Senior Executive – Customer Service (Garments Accessories & Trims Industry)

Company Name: A Leading Garments Accessories Manufacturer

Vacancy: 6

Age: Na

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor’s degree in Business Administration, Marketing, or relevant field.

• 2 to 6 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Key Account Management (International Buyers).

• Order Management & Execution Follow-up.

• Costing, Quotation & Price Negotiation.

• Market Research & Trend Analysis.

• Strong Communication & Presentation Skills.

• Customer Complaint Handling & Problem Solving.

• Coordination with Production, Merchandising & Commercial Teams.

• Export Documentation & Shipment Process Knowledge.

• Time Management & Multitasking Ability.

• MS Office (Excel, Word, Outlook).

• Maintain strong communication with buyers and ensure timely response to inquiries
• Handle order processing, follow-up, and coordination with production & merchandising teams
• Ensure on-time delivery by closely monitoring order status and shipment schedules
• Resolve customer complaints and provide effective solutions
• Prepare reports, order status updates, and documentation
• Coordinate with internal departments (Production, Commercial, QA) for smooth execution
• Build and maintain long-term customer relationships

• Provident fund,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Service Benefit.