Assistant Manager – Customer Service (Garments Accessories & Trims Industry)

Job Description

Title: Assistant Manager – Customer Service (Garments Accessories & Trims Industry)

Company Name: A Leading Garments Accessories Manufacturer

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

• At least 6 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Minimum 6–7 years of experience in Customer Service, preferably in the garments/textile industry.

• Strong leadership, team management, and communication skills.

• Experience in order management, production coordination, and customer communication.

• Proficient in ERP/system-based order processing.

• Ability to handle pressure, tight deadlines, and multiple customer accounts.

• Strong problem-solving and decision-making abilities

We are seeking a dynamic and experienced Assistant Manager – Customer Service to lead and oversee the customer service function. The role is responsible for ensuring the highest level of customer satisfaction by effectively managing team performance, coordinating with internal departments, and ensuring smooth execution of customer orders from PO entry to final delivery.

The ideal candidate will act as a team leader, coach, and process controller—ensuring operational efficiency, timely communication with customers, and continuous improvement of service standards.

Key Responsibilities:

• Lead, supervise, train, and motivate the Customer Service team to ensure high performance and professional service delivery

• Ensure all Purchase Orders (POs) are accurately entered into the system in a timely manner for production planning

• Verify order details, stock availability, and ensure error-free data entry with proper customer acknowledgment

• Monitor daily sales and invoicing performance to maximize business output

• Track back orders, urgent orders, and delivery schedules to ensure timely completion and escalation when required

• Coordinate with Planning, Dyeing, Finishing, and other operational departments to ensure on-time delivery to customer warehouses

• Communicate regularly with customers regarding order status, delivery updates, and changes in shipment schedules

• Handle customer complaints and ensure quick resolution in coordination with Quality and Production teams

• Maintain and improve customer satisfaction through proactive communication and service excellence

• Conduct staff performance monitoring, appraisals, and regular team meetings

• Develop and implement training programs and personal development plans for team members

• Establish and maintain customer service standards, SOPs, and best practices across the department

• Continuously improve customer service processes to enhance efficiency and reduce operational costs

• Stay updated with customer service trends and implement improvements in systems and workflows

• Medical allowance,T/A,Tour allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2