Executive/ Senior Executive, Call Center

Job Description

Title: Executive/ Senior Executive, Call Center

Company Name: JMI Specialized Hospital Ltd. (a sister concern of JMI Group)

Vacancy: --

Age: 23 to 32 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic

• Bachelor degree in any discipline
• Masters degree in any discipline

• Bachelor/ Master’s in any discipline

• 2 to 5 years
• The applicants should have experience in the following business area(s): Hospital,Diagnostic Centre,Clinic

• Age 23 to 32 years

• Handle inbound and outbound calls professionally to ensure excellent patient and customer experience.
• Actively listen to patients, families, and visitors to understand and address their healthcare-related concerns effectively.
• Provide accurate information about hospital services, departments, doctors, and appointment procedures.
• Offer appropriate solutions to patient queries based on hospital policies and service guidelines.
• Identify and escalate unresolved medical or administrative issues to the relevant department or supervisor.
• Follow up with patients to confirm appointment bookings, test results, or resolution of their concerns.
• Document all patient interactions and call details in the ERP or CRM system accurately for future reference.
• Ensure adherence to hospital guidelines, service protocols, and regulatory standards while addressing patient needs.
• Handle patient complaints, including those involving sensitive or critical healthcare situations, calmly and professionally.
• Collaborate with medical, administrative, and support staff to resolve complex patient issues effectively.
• Use problem-solving skills to address unexpected situations, such as emergency service inquiries or complaints.
• Coordinate ambulance bookings, bed availability inquiries, or referrals as needed.
• Provide empathetic support to distressed patients or families, ensuring professionalism and compassion.
• Contribute to creating a patient-focused and supportive team environment by sharing insights and assisting colleagues.

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Annual leave encashment.

JMI Specialized Hospital Ltd. offers excellent working environment and performance-based career progression to the deserving candidates.