Executive - Sales & Reservation (GSA)

Job Description

Title: Executive - Sales & Reservation (GSA)

Company Name: Rhythm Group

Vacancy: 5

Age: At least 25 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA
• Freshers are also encouraged to apply.

• Bachelor of Business Administration (BBA) in Marketing
• Bachelor of Arts (BA) in English
• North South University,BRAC University,East West University,American International University Bangladesh,Independent University, Bangladesh students will get preference

• Certification or training in IATA, CRS/GDS, or Airline Ticketing will be an added advantage.

• 1 to 5 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, GSA
• Freshers are also encouraged to apply.

• Age At least 25 years

We are seeking smart and energetic team members who are highly proficient in English communication and able to handle airline reservations and ticketing tasks, provide customer support to travel partners and clients, and assist in achieving the company’s sales objectives through efficient service, strong product knowledge, and effective communication.

 Key Responsibilities:

Reservation & Ticketing:

• Handle booking, re-issuance, refunds, and ticketing through the airline’s GDS systems (e.g., Amadeus, Galileo, Sabre, NDC platform).
• Ensure accurate fare quotations, seat availability, and schedule information for customers and travel agents.
• Manage PNR creation, modifications, cancellations, and itinerary issuance as per airline policy.
• Maintain updated knowledge of airline schedules, routes, and promotional fares.

Sales Support:

• Assist in achieving monthly and quarterly sales targets.
• Communicate promotional offers, fare updates, and product information to travel agents and corporate clients.
• Identify and follow up on potential sales leads to increase market share.
• Support B2B relationships with travel partners and maintain a strong rapport.

Customer Service:

• Provide accurate and timely information to customers and agents.
• Resolve queries and complaints professionally and efficiently.
• Ensure high-quality customer experience aligned with airline and company standards.

Reporting & Coordination:

• Prepare daily/weekly sales and reservation reports.
• Coordinate with the airline principal for ticketing issues, fare discrepancies, and operational updates.
• Maintain proper documentation and adhere to company compliance and reporting guidelines.

• Mobile bill,Provident fund,T/A
• Salary Review: Yearly
• Festival Bonus: 2