Executive (MIS,CRM,Sales Support)

Job Description

Title: Executive (MIS,CRM,Sales Support)

Company Name: Revolution Technology BD

Vacancy: 08

Age: 20 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 1 year

• Bachelor of Science (BSc) in CSE
• Bachelor of Business Administration (BBA) in BBA
• BRAC University,East West University,North South University,IBA, Dhaka University,American International University Bangladesh students will get preference

ERP Software Training/Certification (SAP, Oracle, Odoo, ERPNext, or similar)Google Workspace Certification

CertificationBusiness Intelligence (BI) or MIS Reporting

CertificationCustomer Service or Customer Relationship

Management CertificationSales & Marketing Certification from a recognized institutionProject Management Fundamentals (CAPM or equivalent) –

PreferredStrong proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Knowledge of AI productivity tools such as ChatGPT, Microsoft Copilot, or Google Gemini will be considered an advantage.

• At most 1 year

• Age 20 to 32 years

MIS

• Maintain and update customer, product, and sales databases using Internal Software.

• Prepare daily, weekly, and monthly MIS reports from software.

• Collect, verify, and analyze sales and operational data.

• Ensure data accuracy and consistency across systems.

• Generate dashboards and reports using Microsoft Excel and other reporting tools.

• Assist in data entry and documentation management.

• Support ERP, CRM, and business software-related activities.

Sales Support

• Assist the sales team in preparing quotations, proposals, and presentations and to close sales.

• Maintain customer records and sales pipelines.

• Follow up on customer inquiries and update status reports.

• Support lead generation and customer database development.

• Coordinate with vendors, customers, and internal departments when required.

• Prepare sales performance reports and summaries.

  CRM

• Manage and maintain customer databases.

• Develop and execute customer engagement and retention strategies.

• Analyze customer behavior and purchasing patterns.

• Create and manage email, SMS, and loyalty marketing campaigns.

• Resolve customer complaints and ensure a positive customer experience.

• Monitor customer feedback and recommend service improvements.

• Generate CRM reports and analyze key performance indicators (KPIs).

• Coordinate with sales, marketing, and customer support teams.

• Segment customers for targeted marketing campaigns.

• Ensure customer data accuracy and compliance with data privacy regulations.

• Track campaign performance and optimize CRM activities.

• Identify opportunities for upselling and cross-selling products or services.

• Manage customer loyalty and rewards programs.

• Train team members on CRM tools and best practices.

Learning Opportunities

• Corporate Sales Operations

• MIS Reporting and Data Analysis

• CRM & ERP Systems

• Business Communication

• Customer Relationship Management

• IT Product and Solution Sales Process

• T/A,Tour allowance,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

1. Competitive Salary with Annual Performance Review

2. Performance Incentive & KPI-Based Bonus

3. Festival Bonuses (2 per year)

4. Mobile & Internet Allowance

5. Medical Benefits

6. Paid Annual, Casual & Sick Leave

7. Professional Training & Skill Development

8. Career Growth Opportunities within the Organization

9. Exposure to ERP, CRM, MIS, and Business Intelligence Systems

10. Friendly, Collaborative & Technology-Driven Work Environment

11. Opportunity to Work with Leading Corporate Clients

12. Employee Recognition & Reward Programs

13. Continuous Learning in Sales, Customer Relationship Management, and Data Analytics