Executive, IT

Job Description

Title: Executive, IT

Company Name: A reputed Group of Companies

Vacancy: 01

Age: At most 32 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Information Technology

• Preferred Professional Certification/Training: CCNA, MTCNA

• 1 to 3 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age At most 32 years

• Practical knowledge of Windows OS, network troubleshooting, and MS Outlook/Google Workspace setup.

• Familiarity with CCTV, access control systems, and power backup equipment is a plus.

• Ability to multitask, prioritize, and communicate clearly with non-technical users.

• Professional attitude and ability to work independently with minimum supervision.

• Strong communication skills with good proficiency in English (both written and spoken).

• Self-motivated and time oriented.

• Smart at work and has good analytical skills.

• Candidate has to be proactive with reliable working attitude.

• Should have good interpersonal skills and ethics.

• Must have the ability to work under pressure.

PREFERRED TECHNICAL SKILLS:

• Preferred skills in configuring and maintaining Mikrotik, Cisco devices, and Firewalls

• Strong understanding of networking protocols, routing, and tunneling

• Familiarity with bandwidth monitoring and performance optimization tools

• Expertise in Windows operating systems, including installation and troubleshooting

• Experience with Outlook 365, Google Workspace, IMAP, and POP email configuration

• Required knowledge in Cyber Security and IT best practices.

• Practical knowledge of CCTV (DVR/NVR) systems and Access Control Devices

• Experience in video conferencing setup, including cameras, audio devices, and network configuration.

• Proficiency in using conferencing platforms like Zoom, Google Meet, and Microsoft Teams

• Understanding of IPS/UPS/Generator systems for IT power backup

• Strong user service orientation and communication skills

• Problem-solving mindset with attention to detail

• Strong organizational skills for maintaining documentation and asset records

• Capability to create and present IT performance reports

• Basic knowledge of Graphics Design (Greetings Card, Digital Benner, Visiting Card)

A reputed Group of Companies is looking for a proactive and skilled Executive, IT to manage and support IT-related operations at its Chattogram office. The ideal candidate will be responsible for maintaining IT infrastructure, providing end-user support, ensuring system availability, and managing IT assets and devices. The role requires hands-on experience across hardware, network, software, and IT administration tasks, with coordination and escalation support from the central IT team.

• Ensure smooth functioning of LAN, switches, routers, AP and internet connectivity.

• Maintain the uptime of network infrastructure.

• Coordinate with ISP/local vendors for connectivity and service-level issues.

• Provide day-to-day IT support to office staff for hardware, software, and network issues.

• Handle installation, configuration, and troubleshooting of PCs, printers, scanners, photocopier and other peripherals.

• Support users in Google Workspace, Microsoft 365, Outlook configuration (IMAP, POP), and email troubleshooting.

• Maintain CCTV systems (DVR/NVR), Access Control Devices, and related surveillance systems.

• Set up video conferencing equipment (camera, audio, display) and platforms such as Zoom, Google Meet, and Microsoft Teams.

• Ensure proper backup and uptime of IT devices connected to IPS/Generators for power redundancy.

• Monitor physical and cyber security of IT assets in coordination with the central team.

• Maintain IT asset register, including new issuance, transfers, and returns.

• Periodically check and report asset health and inventory status to the central IT team.

• Assist in collecting quotations and vendor coordination for IT equipment/services as per organizational policy.

• Check quality and compatibility of procured equipment with existing infrastructure.

• Maintain logs of support tickets/issues resolved.

• Keep records of users’ device allocation, email accounts, and access credentials.

• Generate daily, weekly, monthly IT status reports and submit to central IT.

• Any other job as assigned by the Management or concerned Authority.

As per Company Policy