Executive – International Patient Services

Job Description

Title: Executive – International Patient Services

Company Name: Renowned Group of Companies

Vacancy: --

Age: Na

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Third Party Auditor (Quality, Health, Environment, Compliance, Healthcare Startup, Nursing Institute

• Bachelor/Honors

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hospital, Physiotherapy center, Third Party Auditor (Quality, Health, Environment, Compliance, Healthcare Startup, Nursing Institute

Role Objective

We are a growing healthcare facilitation company specializing in connecting Bangladeshi patients with advanced medical treatment opportunities at our partner hospitals in Guangzhou.

The Executive – International Patient Services will play a critical role in managing the complete patient journey — from patient acquisition and awareness campaigns to treatment coordination, overseas travel facilitation, and post-treatment follow-up.

The role requires a compassionate, proactive, and highly organized individual who can effectively communicate with patients and their families, coordinate with international hospitals, and ensure a seamless treatment experience while maintaining high ethical and service standards.

Key Responsibilities

Patient Acquisition & Lead Management

• Respond to patient inquiries received through phone calls, social media platforms, website channels, and referrals.

• Conduct patient counseling sessions to explain treatment options, hospital facilities, treatment procedures, estimated costs, and travel requirements.

• Convert potential leads into confirmed patients through professional communication and relationship management.

• Build trust and maintain long-term relationships with patients and guardians throughout the treatment process.

Marketing & Awareness Activities

• Support the design and execution of patient awareness campaigns, digital marketing activities, seminars, and community outreach programs.

• Coordinate with marketing teams to generate qualified leads for international treatment services.

• Maintain active engagement on social media and communication platforms to improve patient outreach and brand visibility.

Medical Coordination & Referral Network

• Develop and maintain relationships with doctors, diagnostic centers, clinics, hospitals, and healthcare professionals for patient referrals.

• Coordinate with partner hospitals in China regarding appointments, medical reports, treatment plans, and admission procedures.

• Collect, organize, and verify medical documents required for overseas consultation and treatment evaluation.

International Treatment & Travel Facilitation

• Assist patients and attendants with visa processing, appointment scheduling, air ticketing, accommodation, airport transfers, and travel planning.

• Ensure smooth communication between patients and overseas hospitals before, during, and after treatment.

• Coordinate interpretation/translation support when required.

• Guide patients regarding travel protocols, hospital procedures, financial documentation, and stay arrangements in China.

Patient Experience & Follow-Up

• Monitor and enhance patient experience across the full service journey including consultation, travel, treatment, stay, recovery, and follow-up care.

• Conduct post-treatment follow-up with patients to monitor recovery status and collect service feedback.

• Maintain patient confidentiality and ensure all interactions follow ethical healthcare service standards.

Database & Operational Support

• Create and maintain a comprehensive database of leads, active patients, referral sources, and completed treatment cases.

• Prepare periodic reports on lead conversion, patient satisfaction, and operational performance.

• Support the development of operational processes and systems for future expansion into multi-specialty healthcare and international patient service operations.

• Weekly 2 holidays
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize