Executive Hotline & F-Commerce

Job Description

Title: Executive Hotline & F-Commerce

Company Name: Al Fatah Publications

Vacancy: 01

Age: 25 to 38 years

Job Location: Dhaka (Malibagh)

Salary: Tk. 25000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Web Media/Blog

• Master of Business Administration (MBA) in Marketing

• At least 1 year
• The applicants should have experience in the following business area(s): Advertising Agency, Web Media/Blog

• Age 25 to 38 years
• Only Male

• Experience in customer support will be preferred. Strong verbal communication skills.

• Strong written communication in Bengali & English.Convincing ability and customer handling skills.

• Fast typing and basic CRM knowledge.Ability to multitask and stay calm under pressure.Friendly, patient, and problem-solving mindset.

• Manage the company’s Facebook Page, Messenger, comments, and customer inquiries.

• Respond promptly to product, price, availability, offer, delivery, and policy-related queries.

• Handle customer feedbacks and ensure a positive customer experience.

• Receive, verify, and process orders through Facebook, Messenger.

• Identify potential customers and convert inquiries into confirmed orders.

• Maintain updated knowledge of products, prices, offers, and availability.

• Maintain records of customer inquiries, orders, complaints, and pending issues.

• Prepare daily/weekly reports on customer interactions and Facebook activities.

• Monitor customer feedback and report recurring issues or concerns.

• Respond to feedback received through the designated hotline number published in the books and other media of the organization

• Follow company policies, service standards, and data confidentiality guidelines.

• Perform other duties assigned by the supervisor/management.

• Provident fund,Mobile bill,Profit share
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2