Executive - Help Desk (Female)

Job Description

Title: Executive - Help Desk (Female)

Company Name: Institute of Applied Health Sciences Hospital (IAHS-H ) - USTC

Vacancy: --

Age: at most 30 years

Location: Chattogram

Minimum Salary: Negotiable

Published: 3 Mar 2025

Education:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Graduation / Post-Graduation in any discipline.

Requirements:

Additional Requirements:
∎ Age at most 30 years
∎ Excellent interpersonal skills with good communication skills.

Responsibilities & Context:
∎ Serves as a primary point of contact for individuals seeking information about hospital services, facilities, visiting hours, directions, and other related inquiries.
∎ Directs patients and visitors to appropriate departments, clinics, or services within the hospital and provides clear instructions or assistance as needed.
∎ Assists with way finding and navigation throughout the hospital premises, including escorting individuals to their destinations as required.
∎ Greets patients, visitors, and staff in a friendly and courteous manner as they arrive at the help desk or reception area.
∎ Provides prompt and accurate assistance in person, over the phone, or via email to address inquiries, requests, and concerns.
∎ Maintains a positive and professional demeanour while interacting with individuals from diverse backgrounds and varying levels of urgency.
∎ Handles and resolves complaints, conflicts, or issues raised by patients, visitors, or staff members in a calm, empathetic, and timely manner.
∎ Escalates complex or unresolved concerns to appropriate hospital personnel or management for further investigation and resolution.
∎ Provides basic and accurate information in-person and via phone/email
∎ Performs any other task assign by the authority
∎ Serves as a primary point of contact for individuals seeking information about hospital services, facilities, visiting hours, directions, and other related inquiries.
∎ Directs patients and visitors to appropriate departments, clinics, or services within the hospital and provides clear instructions or assistance as needed.
∎ Assists with way finding and navigation throughout the hospital premises, including escorting individuals to their destinations as required.
∎ Greets patients, visitors, and staff in a friendly and courteous manner as they arrive at the help desk or reception area.
∎ Provides prompt and accurate assistance in person, over the phone, or via email to address inquiries, requests, and concerns.
∎ Maintains a positive and professional demeanour while interacting with individuals from diverse backgrounds and varying levels of urgency.
∎ Handles and resolves complaints, conflicts, or issues raised by patients, visitors, or staff members in a calm, empathetic, and timely manner.
∎ Escalates complex or unresolved concerns to appropriate hospital personnel or management for further investigation and resolution.
∎ Provides basic and accurate information in-person and via phone/email
∎ Performs any other task assign by the authority

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Chattogram

Read Before Apply:

Submit application in plain paper with CV, passport-size photo, educational and experience certificates to Director, IAHS-H, USTC Complex, Foy's Lake, Chattogram by email to [email protected]

*Please mention the job title in the subject line of the email.

*Photograph must be enclosed with the resume.