Executive - Digital Platform
Job Description
Title: Executive - Digital Platform
Company Name: vivo Bangladesh (Head Office)
Vacancy: 01
Age: 25 to 30 years
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 25000 - 30000 (Monthly)
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Telecommunication
Published: 2025-08-10
Application Deadline: 2025-09-09
Education:
- Bachelor/Honors
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Telecommunication
Skills Required: Customer query management,Digital Marketing (Social Media Marketing),Digital Media,Good Communication Skill (Bangla and English)
Additional Requirements:
- Age 25 to 30 years
Skills & Expertise:
- Query Management, Digital Marketing (Social Media Marketing), and Digital Media Tools require a good command of English & Bangla.
Responsibilities & Context:
Prompt Query Resolution:
- Address customer queries, comments, and messages on social media (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.), email, and chat within 24 hours.
- Categorize queries by type (Customer Support, Sales, Technical, Feedback, or Escalation).
- Identify urgent/complex issues and escalate to relevant teams.
Update Resources & Collaboration:
- Suggest improvements to FAQs/knowledge base articles based on common queries.
- Log interactions, track response metrics, and flag recurring issues for team review.
- Work with relevant/corresponding teams to resolve queries efficiently.
Performance Monitoring & Reporting:
- Prepare weekly and monthly performance reports covering feedback & customer engagement.
- Utilize tools (Google Analytics, Meta Business Suite, etc.) for data tracking, analysis, and actionable insights to guide service improvements.
Innovation & Trend Monitoring:
- Stay updated on the latest digital marketing trends, algorithms, tools, and best practices.
- Recommend and implement innovative solutions for query management automation and performance enhancement.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Marketing/Sales
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.86% |
| North South University | 5.65% |
| University of Dhaka | 3.31% |
| East West University | 3.21% |
| Independent University, Bangladesh | 2.34% |
| Daffodil International University (DIU) | 2.24% |
| Jagannath University | 1.95% |
| Jahangirnagar University | 1.85% |
| BRAC University | 1.56% |
| Southeast University | 1.46% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.69% |
| 31-35 | 13.92% |
| 36-40 | 3.12% |
| 40+ | 0.68% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 4.09% |
| 20K-30K | 83.45% |
| 30K-40K | 9.64% |
| 40K-50K | 1.46% |
| 50K+ | 1.36% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 21.32% |
| 0.1 - 1 years | 12.17% |
| 1.1 - 3 years | 29.50% |
| 3.1 - 5 years | 17.72% |
| 5+ years | 19.28% |
