Executive - Digital Platform

Job Description

Title: Executive - Digital Platform

Company Name: vivo Bangladesh (Head Office)

Vacancy: 01

Age: 25 to 30 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication

• Age 25 to 30 years

Skills & Expertise:

• Query Management, Digital Marketing (Social Media Marketing), and Digital Media Tools require a good command of English & Bangla.

Prompt Query Resolution:

• Address customer queries, comments, and messages on social media (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.), email, and chat within 24 hours.
• Categorize queries by type (Customer Support, Sales, Technical, Feedback, or Escalation).
• Identify urgent/complex issues and escalate to relevant teams.

Update Resources & Collaboration:

• Suggest improvements to FAQs/knowledge base articles based on common queries.
• Log interactions, track response metrics, and flag recurring issues for team review.
• Work with relevant/corresponding teams to resolve queries efficiently.

Performance Monitoring & Reporting:

• Prepare weekly and monthly performance reports covering feedback & customer engagement.
• Utilize tools (Google Analytics, Meta Business Suite, etc.) for data tracking, analysis, and actionable insights to guide service improvements.

Innovation & Trend Monitoring:

• Stay updated on the latest digital marketing trends, algorithms, tools, and best practices.
• Recommend and implement innovative solutions for query management automation and performance enhancement.