Executive, Customer Support

Job Description

Title: Executive, Customer Support

Company Name: BRACNet Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BSC in CSE/ EEE/ ECE.

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following business area(s): ISP

Job Responsibilities:
∎ Ensure 24/7 availability to reach BRACNet.
∎ Receiving phone call of clients.
∎ Done primary troubleshoot within the scope and escalated when required.
∎ Generating complain ticket which contains all details of client problem and forward it to the concerning department.
∎ Closely monitoring BRACNet network. Generate tickets, SMS for internal communication and contact with vendors (NTTN, IIG, LSPs, Operators etc.).
∎ Working with all departments (Technical, Sales, Billing, Admin, Store etc.), zonal and field engineers for coordinating the overall task to be done successfully.
∎ Attend every query / complain mail in a timely manner, reply / escalate within minimum possible time.
∎ Follow up every closed ticket with clients and continuing the process until the client makes happy.
∎ Any other task assigned by management.

Additional Requirements:
∎ Age 26 to 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Profit share, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 20 Sep 2021

Company Information:
∎ 2 Sep 2021
∎ BRACNet Limited
∎ Address : Navana Yousuf Infinity (7th Floor) 16, Mohakhali (Near Titumir College), Gulshan, Dhaka-1212. Tel: +88029893333
∎ Web : www.bracnet.net

Category: IT/Telecommunication

: Applicant should have enthusiastic, honest, well mannered, punctual and physical fitness. Willing to work at any point of time for making sure the service uninterrupted.