Executive - Customer Service
Job Description
Title: Executive - Customer Service
Company Name: Madina Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in Civil, Master of Business Administration (MBA) in Marketing
∎ Training/Trade Course: Customer Service,Public Relations,Client Service
∎ Skills Required: Customer Development, Customer Relationship Management, Customer Service
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following business area(s):
Real Estate
∎ Freshers are also encouraged to apply.
Job Context:
∎ The company is one of the largest group of companies in Bangladesh . The company operates in the field of property development & construction sector, having build commercial, residential projects & developing projects for the Bangladesh government. The group also operates one of the largest fleet of vessels within the country & consist of companies that may provide end to end logistical support. The company also manufactures & trades building materials such as stone, cement, steel, & plastic products. The founder and Managing Director of the company is a 3rd Parliamentary Member of the Republic of Bangladesh government.
∎ As a Customer service representatives you will help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product/service and answering questions about their reservations, they are sometimes seen as having a role in sales
Job Responsibilities:
∎ Taking the decisions of customers regarding modification & selection of their apartments time to time for the smooth operation of the projects.
∎ Construction status reports send to all Clients in every month.
∎ Arranging project commissioning visit at different phase of work & report send to concern department.
∎ Advising the customers for additional works/materials upgrade by which company gets huge profit as well as making the customers also satisfied for those modifications/optional work.
∎ Preparing all types of additional bills of the customers' modification works as per company's rules.
∎ Preparing specification of finishing materials in individual Project and organizing the display room.
∎ Finalizing of Apartment wise selection sheet from client & send to project.
∎ Giving the total Interior solutions to the customers like, wall cabinets, kitchen cabinets, false ceilings, wall paneling works etc. as per customer choice & satisfied.
∎ Follow up with the client due to materials provide in proper time as per client requirement.
∎ Visiting the projects time to time to ensure the quality products to satisfy the customers as well as to uphold the image of the company.
∎ Preparing of Individual apartment handover documents and send to client after completion of financial settlement.
∎ Collecting the Client feedback form after handover.
∎ Organizing & conducting successfully all the project handover ceremony.
∎ Collecting the Client complaint & sending to concern department and solving the Client complaint.
Additional Requirements:
∎ Age at least 22 years
∎ Only females are allowed to apply
∎ Proficiency with Microsoft Word, Excel, Outlook and PowerPoint is required.
∎ Ability to present complex data in order to facilitate analysis and decision-making.
∎ Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
∎ Must be team oriented and a problem solver.
∎ Strong verbal and written communication skills.
∎ Will be required to perform off site duties through the use of a company vehicle.
∎ Must have a valid driver's license.
Salary:
∎ Negotiable
∎ Depending on length of experience, field of expertise, industry exposure, market value of skill sets acquired, company may offer higher compensation package than indicated above to acquire candidate`s services for full-time employment.
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 11 Sep 2021
Company Information:
∎ 30 Aug 2021
∎ Madina Group
∎ Address : Madina Square, 64/A, Shahid Buddhijibi Munir Chowdhury Sharak, Dhanmondi, Dhaka-1205
∎ Web : www.madina.co
∎ Business : Madina Group is one of the largest group of companies in Bangladesh . The company operates in the field of property development & construction sector, having build commercial, residential projects & developing projects for the Bangladesh government. The group also operates one of the largest fleet of vessels within the country & consist of companies that may provide end to end logistical support. The company also manufactures & trades building materials such as stone, cement, steel, & plastic products. The founder and Managing Director of the company Haji Md Selim is a 3rd time Parliamentary Member of the Republic of Bangladesh government.
Madina group is a decentralized, diversified group of industries with side spread activities across the country. It has its values, honesty, integrity, commitment to customers and the nation as a whole that Madina industries find very necessary for materializing the group’s objectives. Madina group also recognizes that maintaining the trust and confidence of employees, customers, and other people with whom it does business as well as the community in which it work are vital for its continued growth and success. Madina group has become a benchmark for competitors on the lines of quality by manufacturing premium quality products to give clients excellent services and true value for money with current 25 business concerns across the country.
Category: Marketing/Sales
:
Source: bdjobs.com
Deadline Expired on 11th Sep 2021
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