Executive - Customer Service
Job Description
Title: Executive - Customer Service
Company Name: iXpress Limited
Vacancy: 1
Age: 23 to 30 years
Job Location: Dhaka (Tejgaon Industrial Area)
Salary: Negotiable
Experience:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
Published: 2026-10-14
Application Deadline: 2026-11-13
Education:
- Bachelor of Business Administration (BBA)
Requirements:
- 2 to 5 years
- The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies
Skills Required: Customer Service, Customer Comuunication, Problem-solving skill, Team Player, Microsoft Office, Time Management, Customer Service Quality Control, Professionalism, Adaptability
Additional Requirements:
- Age 23 to 30 years
- Only Female
Responsibilities & Context:
Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
Receive, record, and resolve customer complaints promptly.
Check delivery status, POD, and shipment details in the system.
Coordinate with delivery teams and branches to resolve delivery issues.
Communicate with bank and corporate clients regarding complaints and investigations.
Follow up on pending cases and ensure timely resolution within the agreed SLA/TAT.
Prepare daily reports on complaints, delivery issues, and case updates.
Ensure customer satisfaction and maintain professional communication.
Maintain accurate records and ensure the confidentiality of customer information.
Job Other Benifits:
- T/A,Provident fund,Tour allowance,Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
