Executive (Customer Relationship Management)

Job Description

Title: Executive (Customer Relationship Management)

Company Name: multibrand WORKSHOP ltd.

Vacancy: 3

Age: 22 to 35 years

Job Location: Dhaka (Tejgaon Industrial Area)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Automobile

• Masters
• Bachelor/Honors

Masters, Bachelor/Honors from any discipline

• 1 to 2 years
• The applicants should have experience in the following business area(s): Automobile

• Age 22 to 35 years
• Only Male

• 100% Field oriented work experienced.

• The Candidates have experience in Motor Cycle driving & will have legal License for Customer Relationship Management.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access).

• Good verbal communication skills in Bangla and English.

• Management and leadership skills.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Excellent analytical and problem-solving skills.

• Friendly working environment under a group of Company.

• Interpersonal and oral communication skills.

• Candidate must be Smart, hardworking and career oriented.

• Strong organization skills with a problem-solving attitude.

• Self-Motivated & Positive attitude.

• Customer complain handling capacity.

• Organized & Discipline.

Job Context:

• Electric & Hybrid Car Specialist WORKSHOP is looking for committed performer as innovative Executive.

Job Responsibilities:       

• Customer reception and proper customer handling with a positive, helpful attitude.

• Provide excellent service and satisfactory information to the customer.

• Assist customers and help them with workshop formalities and other works.

• Develop and maintain good relationship with customer and support them for better service.

• Keep records of customers, instructions recording details of inquiries, complaints, and comments.

• Keep tracking outstanding clients.

• Plan course of action to recover outstanding payment.

• Locate and contact customers.

• Update account status and database regularly.

• Comply with requirements when legal action is unavoidable

• Handle customers` questions or complaints.

• Negotiate payoff deadlines and payment plans.

• Build trust with customers.

• Identify gaps in the system and recommend solutions.

• Mobile bill,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2