Executive, Customer Relations

Job Description

Title: Executive, Customer Relations

Company Name: ACE AUTOS (Pvt.) Ltd.

Vacancy: 02

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years

• Master of Business Administration (MBA)
• Masters degree in any discipline

• At least 2 years

• Age 25 to 35 years

• Should be a pleasant personality
• Honest, Energetic and Hard-working in intelligent way
• Ambitious, smart and bold
• Self-confident with strong verbal command
• Good family background

• He or she oversees the answering of phone calls from customers, whether it is for answering queries, resolving complaints, and providing information which will pursue customers in selecting and purchasing Haval as the preferred model of SUV.

• He/ She often act as a liaison between customer service and other departments, especially sales

• Any specific complaint from a customer to the attention of someone who can resolve the situation

• Organize internal and external meetings regarding customer service

• Collection of pending due bills over phone (visit when necessary)

• Service reminder notice, venture potential new cliental over phone and in person E mail offers

• Collect necessary information and promptly report office activities directly to MD Attend guest and clients, follow-up of complaints and requirements Corporate Communication over phone (visit when necessary)

• Maintain business relations with media, vendors and sponsors and keep records of media coverage Respond to media inquiries, arrange interviews for the organization

• Any other task assigned by Management

• Mobile bill,Tour allowance,Performance bonus,Profit share,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Half Yearly
• Festival Bonus: 2

Professional working environment with competitive compensation packages including: Mobile allowance, Sales Incentive, Festival bonus, Office transport, when available, Yearly paid vacation for deserving candidates.