Executive (Customer Care and Billing)

Job Description

Title: Executive (Customer Care and Billing)

Company Name: Aurora specialized hospital

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka (Kakrail)

Salary: Negotiable

Experience:

• 1 to 2 years

• Bachelor of Business Administration (BBA) in Accounting
• Master of Business Administration (MBA) in Accounting
• Bachelor of Business Administration (BBA) in Finance
• Master of Business Administration (MBA) in Finance
• Bachelor of Business Administration (BBA) in Management
• Master of Business Administration (MBA) in Management

• Bachelor’s or Master’s degree in Business Administration, Accounting, Finance, Management, or any related discipline from a recognized institution

• 1 to 2 years

• Age 25 to 32 years

• Minimum 1–2 years of relevant experience in Hospital billing, accounts, or customer care services
• Knowledge of hospital billing software or ERP systems (preferred).
• Strong attention to detail and accuracy in data entry.
• Ability to maintain a professional and empathetic attitude with patients under stressful situations.
• Flexibility to work in shifts, including weekends or holidays, if required.

Skills

• Excellent communication and interpersonal skills
• Strong knowledge of billing procedures and payment systems
• Customer service orientation with problem-solving ability
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask and work under pressure
• Accuracy in handling financial data and patient records

Location: 19/1 Kakrail, Dhaka-1000.

Job Nature: Contractual.

Type: Full Time (Roster).

Job Responsibilities:

• Greet and assist patients/customers, ensuring courteous and professional service.
• Manage patient billing, invoicing, and payment collection accurately and efficiently.
• Maintain patient records, update billing information, and ensure confidentiality of data.
• Handle inquiries regarding billing, insurance claims, and payment procedures.
• Provide information about hospital services, charges, and policies to patients and their families.
• Coordinate with the Accounts and Finance department for reconciliation and reporting.
• Prepare daily, weekly, and monthly billing and collection reports using MS Word/Excel.
• Assist in resolving billing discrepancies or disputes in a timely and professional manner.
• Support front desk operations to ensure smooth patient service and satisfaction.
• Work collaboratively with doctors, nurses, and administrative staff to enhance patient experience.

Facilities: As Per Company Rules.