Executive, Customer Care
Job Description
Title: Executive, Customer Care
Company Name: Akhtar Group
Vacancy: 2
Job Location: Dhaka (Savar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer Service
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Support, Customer Support through Phone
∎ The applicants should have experience in the following business area(s):
Furniture, Furniture Manufacturer
Job Responsibilities:
∎ Deal with customers either by telephone, electronically or face to face.
∎ Receive, welcome & attend the needs of customers and respond promptly to customer inquiries.
∎ Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
∎ Following up to ensure solution of customer complaints/ queries.
∎ Obtain and evaluate all relevant information to handle product and service inquiries.
∎ Provide product pricing, delivery and other related information.
∎ Organize workflow to meet customer timeframes.
∎ Forward requests and unresolved issues to the concerned responsible person/ department.
∎ Keep records of customer interactions and transactions.
∎ Record details of inquiries, comments and complaints.
∎ Record details of actions taken.
∎ Prepare product or service reports by collecting and analyzing customer information and needs.
∎ Maintain customer databases and keep updating.
∎ Communicate and coordinate with internal departments for fulfilling the customer requirements.
∎ Provide feedback on the efficiency of the customer service process.
∎ Carrying out surveys through questionnaires regarding their products or services when interacting with customers.
∎ Recommend potential products or services to management by collecting customer information and analyzing customer needs.
∎ Contribute to team effort by accomplishing related results as needed.
Additional Requirements:
∎ Age 22 to 32 years
∎ Only males are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: July 15, 2019
Company Information:
∎ Akhtar Group
∎ Address : 66 Progoti Sharani, Baridhara, Dhaka-1212
∎ Web : www.akhtargroup.com.bd
∎ Business : Group of Companies
Category: Customer Support/Call Centre
Read Before Apply: Only short listed candidates will be called for initial interview. If you think you have the required qualification & aptitude, please apply with a recent passport size photograph, contact telephone number to: Head of Human Resources.
Source: bdjobs.com
Deadline Expired on 15th Jul 2019
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