Job Description
Title: Executive-Contact Centre
Company Name: US-Bangla Airlines-OTA
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Strong analytical and communication skills
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Airline Ticket Reservation, Call Center Management, customer care management
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Handling Inbound and Outbound call regarding Agency queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
∎ Providing customer support over E-mail, Social media, Live Chat and SMS.
∎ Providing information regarding Reservation/Airline Tickets/Hotel booking to agencies and partners.
∎ Able to calculate refund/re-issue/VOID and execute the amount in the system.
∎ Inform agent and passenger about the flight disruption of different airlines.
∎ Performing product tests, evaluating after-sales and support services, and facilitating improvements.
∎ Escalating the necessary complaints to the related department for smooth customer service.
∎ Keeping communication with corporate clients, partners and agencies.
∎ Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
∎ Collecting data as needed and sharing the necessary feedback/reports with the management.
∎ Able to work in roster-based operations.
∎ Any other relevant duties as and when assigned by the management.
Additional Requirements:
∎ Age at most 27 years
∎ Both males and females are allowed to apply.
∎ Tech-savvy and adaptable, highly communicative, strong analytical and crazy interpersonal skills.
∎ Fluency in both spoken and written English & Bengali.
∎ Prior knowledge of MS Office, CX and CRM software will have an added advantage. Extensive experience in gathering and interpreting customer experience information is preferred.
∎ Great organizational and time management abilities, with the ability to sustain high work pressure.
∎ Willingness to work on a roster basis and on weekends is crucial.
∎ Knowledge on Reservation systems for creating PNR, modifications, processes cancellations, and issuing/ refund ticket are amazing skills to add to your CV.
Salary: Tk. 30000 (Monthly)
Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 4 Jan 2024
Company Information:
∎ 5 Dec 2023
∎ US-Bangla Airlines-OTA
∎ Address : Sharif Plaza, 39 Kemal Ataturk Avenue, Banani, Dhaka - 1212
∎ Business : OTA`s (Online Travel Agency) of US-Bangla Group provides an extensive diversity of services catering to all travel needs. International affiliations & long-term relations with travel partners, agents can enjoy higher margins on all travel services. Besides, excellent personalized services with a team of professionals providing hassle free & prompt booking experience consulting 24/7 with the agent, dedicated sales team around every major corner of the country for you.
Category: Hospitality/ Travel/ Tourism
: 1. Willing to work in roster shifts (Roster Duty)2. Variable weekends
