Executive - Contact Centre (Reservation)

Job Description

Title: Executive - Contact Centre (Reservation)

Company Name: First Trip Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing, International Business, Management, Finance, Accounting, Banking
∎ All Public University & Top-rated Private University graduate are encouraged to apply

Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s): Airline Ticketing, Call Center, customer care management, Excellent communication skill, Reservation and ticketing, Strong analytical and interpersonal skills
∎ The applicants should have experience in the following business area(s): Airline, Travel Agent
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Handling Inbound and Outbound call regarding Agency queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
∎ Providing customer support over E-mail, Social media, Live Chat and SMS.
∎ Providing information regarding Reservation/Airline Tickets/Hotel booking to agencies and partners.
∎ Able to calculate refund/re-issue/VOID and execute the amount in the system.
∎ Inform agent and passenger about the flight disruption of different airlines.
∎ Performing product tests, evaluating after-sales and support services, and facilitating improvements.
∎ Escalating the necessary complaints to the related department for smooth customer service.
∎ Keeping communication with corporate clients, partners and agencies.
∎ Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
∎ Collecting data as needed and sharing the necessary feedback/reports with the management.
∎ Able to work in roster-based operations.
∎ Any other relevant duties as and when assigned by the management.

Additional Requirements:
∎ Age 21 to 25 years
∎ Both males and females are allowed to apply
∎ Language proficiency in both English and Bengali
∎ Excellent knowledge of MS Office
∎ Extensive experience in gathering and interpreting customer experience information.
∎ Solid knowledge of online customer engagement platforms and channels.
∎ Proficiency in MS Office, as well as CX and CRM software
∎ Great organizational and time management abilities
∎ Having the ability to work under pressure
∎ Willingness to work on roster basis and on weekend
∎ Knowledge on Reservation systems for creating PNR, modifications, processes cancellations, and issuing/ reissuing/ refund ticket will be add value

Salary: Negotiable

Compensation & Other Benefits:
∎ Provident fund, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 3 Sep 2023

Company Information:
∎ 5 Aug 2023
∎ First Trip Limited

Category: Hospitality/ Travel/ Tourism

: