Executive, Call Centre
Job Description
Title: Executive, Call Centre
Company Name: Way Group
Vacancy: 10
Age: 22 to 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Real Estate, Developer, Call Center
Published: 2026-04-29
Application Deadline: 2026-05-29
Education:
- Bachelor of Business Administration (BBA) in Marketing
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Real Estate, Developer, Call Center
Skills Required: Call Centre Training,Customer Care,Customer Relationship,Customer Support through Phone,Handling Customers,Sales Target Achievement
Additional Requirements:
- Age 22 to 30 years
- Only Female
- 1–2 years of experience in call centre / telemarketing / customer service (freshers may also apply).
- Excellent communication skills in Bangla and English.
- Ability to handle pressure, objections, and repetitive tasks with a positive attitude.Basic computer skills (MS Office, CRM software, email communication).
- Strong interpersonal skills and a customer-oriented mindset.
Responsibilities & Context:
Executive, Call Centre at Way Group
Job Purpose: The Call Centre Executive will act as the first point of contact for customers and prospects. The role involves handling inbound and outbound calls, providing accurate information about products and services, generating leads, ensuring customer satisfaction, and maintaining a high level of professionalism in all communications.
Key Responsibilities:
Handle inbound and outbound calls in a professional and polite manner.
Provide detailed and accurate information about company projects, products, and services.
Generate and qualify leads through proactive communication with potential clients.
Maintain an updated database of customer interactions, inquiries, and feedback.
Assist the sales team by setting appointments and transferring qualified leads.
Ensure customer satisfaction by resolving basic queries and escalating complex issues to the relevant department.
Follow up with customers to maintain strong business relationships.
Achieve daily, weekly, and monthly call targets and conversion goals.
Maintain company reputation by ensuring courteous and professional communication.
Job Other Benifits:
- Mobile bill,Tour allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
