E-commerce Operations Manager

Job Description

Title: E-commerce Operations Manager

Company Name: Glossy glow

Vacancy: 1

Age: 18 to 35 years

Job Location: Anywhere in Bangladesh, Dhaka

Salary: Tk. 20000 - 35000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, E-commerce

• Higher Secondary
• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Cosmetics/Toiletries/Personal Care, E-commerce

• Age 18 to 35 years

Strong ownership and accountability.Detail-oriented and highly organized.Ability to work under pressure and handle operational issues quickly.Good understanding of customer journey and e-commerce KPIs.Comfortable working with data, reports and operational dashboards.Ability to coordinate effectively with multiple teams.Proactive mindset with a focus on improving processes and efficiency.

GLOSSY GLOW is looking for an experienced and responsible E-commerce Operations Manager to manage and improve our day-to-day online business operations.

The selected candidate will oversee the complete operational flow from order placement to delivery, ensuring smooth coordination between the E-commerce, Warehouse, Sales, Customer Service and Delivery teams.

Key Responsibilities

• Manage daily e-commerce operations and ensure smooth order processing.

• Monitor orders from placement to successful delivery.

• Coordinate with warehouse, sales, customer service and delivery teams.

• Monitor product availability, inventory and stock updates.

• Ensure accurate product information, pricing and availability on the website.

• Manage order confirmation, cancellation, return and exchange processes.

• Monitor delivery performance and resolve operational issues.

• Track pending, failed, cancelled and returned orders.

• Monitor daily sales and operational performance.

• Prepare regular reports on orders, sales, delivery and operational KPIs.

• Identify operational problems and implement effective solutions.

• Improve overall customer experience and operational efficiency.

• Maintain proper SOPs and ensure the team follows operational processes.

Requirements

• 2–4 years of experience in E-commerce Operations, Online Business, Retail Operations or related fields.

• Strong understanding of e-commerce order processing and fulfillment.

• Experience in inventory and delivery coordination.

• Good knowledge of e-commerce platforms and website operations.

• Strong analytical and problem-solving skills.

• Good command of MS Excel / Google Sheets.

• Excellent communication and team coordination skills.

• Ability to manage multiple operational tasks and meet deadlines.

• Experience with beauty, cosmetics, FMCG, retail or lifestyle brands will be preferred.

• Provident fund
• Salary Review: Yearly
• Festival Bonus: 2