Customer Success & Account Relationship Manager

Job Description

Title: Customer Success & Account Relationship Manager

Company Name: Raccoons Technology Ltd

Vacancy: 1

Age: 24 to 35 years

Job Location: Dhaka

Salary: Tk. 20000 - 35000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

Published: 2026-10-20

Application Deadline: 2026-10-29

Education:

• Bachelor/Honors

Requirements:

• At least 2 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

Skills Required: Customer Relationship, B2B and B2C sales and marketing, Customer Retention, SaaS, Relationship Management, Problem solving and decision making, Negotiation Persuasion Skills, Presentation and Reporting

Additional Requirements:

• Age 24 to 35 years
• Only Female

• Strong communication, negotiation, and relationship-building skills in Bangla and English.

• Confidence in communicating with business owners and senior decision-makers.

• Ability to handle difficult clients, payment objections, and service complaints with professionalism.

• Excellent organizational, problem-solving, and follow-up skills.

• Working knowledge of CRM systems, Excel/Google Sheets, and business software.

• Strong presentation skills and the ability to explain technical solutions simply.

• A proactive mindset with the ability to work independently and take full accountability for assigned clients.

• Willingness to visit clients when required is must.

• Can followup on overdue payments without damaging relationships.

• Take ownership of results rather than making excuses.

• Have the potential to grow into a customer success team lead.

Responsibilities & Context:

We Need Problem Solvers, Not Just Supporting Staff.

At Vehicles Lab, customer success means more than answering calls or resolving complaints.

We are looking for two confident, commercially aware, and highly responsible professionals who can independently manage client relationships, solve problems, maintain subscription renewals, and ensure an exceptional customer experience.

If you believe a client's problem is your responsibility until it is resolved, we want to meet you.

Key Responsibilities

• Own Client Relationships: Manage assigned B2B accounts and build lasting relationships with automotive business owners and decision-makers.

• Drive Customer Retention: Ensure customer satisfaction, software adoption, subscription renewals, and uninterrupted service.

• Resolve Problems Proactively: Provide first-line SaaS support through WhatsApp, phone, and client visits. Coordinate with technical teams and follow through until resolution.

• Manage Subscription Collections: Handle invoices, payment follow-ups, overdue accounts, and renewal coordination professionally.

• Maintain CRM & Reports: Keep accurate client records, support histories, payment statuses, and weekly performance reports.

• Represent the Brand: Participate in client meetings, software demonstrations, on boarding sessions, and business presentations.

• Support Business Growth: Identify customer needs, retention risks, up selling opportunities, and areas for service improvement.

• Contribute Creatively: Assist with client communication, presentations, and occasional promotional content.

Job Other Benifits:

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

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