Customer Success Manager

Job Description

Title: Customer Success Manager

Company Name: Raccoons Technology Ltd

Vacancy: 2

Age: 22 to 35 years

Job Location: Dhaka

Salary: Tk. 18000 - 25000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Business-to-Business (B2B) Software and Services Startup, IT Enabled Service, Software Company
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Business-to-Business (B2B) Software and Services Startup, IT Enabled Service, Software Company
• Freshers are also encouraged to apply.

• Age 22 to 35 years

You Are Our Ideal Candidate If You:

• Communicate confidently in Bangla and English.
• Have excellent presentation, persuasion and copyrighting skills.
• Are proactive, organized, solution-oriented and accountable.
• Can manage challenging clients professionally.
• Are comfortable visiting clients and attending business meetings.
• Have good computer literacy and the ability to learn software quickly.
• Have a leadership mindset and strong interpersonal skills.

Added Advantage: SaaS/ERP, automotive industry, customer service, sales or digital marketing knowledge.

Field visits are mandatory when required.

Application Challenge — Show Us Your Potential! Along with your CV, answer these 3 short questions:

• Client Handling: A client refuses to pay because of a software issue. What WhatsApp message would you send?
• Sales Pitch: How would you convince an automotive business owner to try Vehicles Lab in just 60 seconds?
• Creativity: Write one catchy Facebook caption to promote Vehicles Lab.

Bonus Question: Why should we trust you to manage our clients independently?

Client Relations | SaaS Support | Business Growth

Vehicles Lab is looking for 2 smart, energetic and proactive professionals who can think like business owners, communicate like leaders and take responsibility without waiting for instructions.

Your Key Responsibilities

• Manage client relationships and provide software support via WhatsApp, phone and on-site visits.
• Handle monthly subscriptions, payment follow-ups, invoices and client account updates.
• Resolve client concerns proactively and coordinate with technical teams.
• Maintain CRM records and prepare weekly client and collection reports.
• Support sales meetings, software demonstrations and client presentations.
• Create engaging social media content, marketing copy and promotional posts.
• Take ownership of customer satisfaction, retention and business growth.

• Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2