Call Center Associate (Executive)

Job Description

Title: Call Center Associate (Executive)

Company Name: Petromax LPG Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Call Center

• Bachelor/Honors

• 3 to 5 years
• The applicants should have experience in the following business area(s): Call Center

• Only Female

• Minimum 3-5 years of experience in Call Center.

• Must have good command over MS Office tools.

• Ability to translate customer data into actionable insights.

• Experience with data analytics tools or CRM systems and field research or customer experience projects will get preference.

• Female candidates are highly encouraged to apply.

This role is responsible to provide prompt, courteous, and effective support to customers via inbound and outbound calls, ensuring a positive customer experience and accurate documentation of all interactions. The responsibilities are as follows :

• Handle inbound and outbound customer calls in line with company standards.

• Log customer information and feedback accurately into CRM systems.

• Resolve basic customer complaints or escalate to Supervisor when necessary.

• Follow scripts and KPIs to ensure service quality and consistency.

• Assist in implementing customer engagement initiatives led by Brand & Communications.

• Provide feedback on common customer issues to improve service delivery.

• Uphold data privacy and compliance requirements.

• Support other team members as required to maintain smooth operations.

• Follow all H&S rules, join toolbox talks and drills, and report any unsafe conditions or incidents.

• Execute other responsibilities delegated by management that are relevant to the employee’s role, aligned with business priorities, and consistent with compliance and accountability standards.

• Insurance,Provident fund,Performance bonus,Gratuity
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Attractive compensation & benefit package as per company policy.

• We offer excellent work environment and performance-based career progression as per our global company standards.