e-Commerce Operations Manager

Job Description

Title: e-Commerce Operations Manager

Company Name: Better Future Communication LTD

Vacancy: 1

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): eCommerce Operation

Job Responsibilities:
∎ Manage e-commerce functions including, but not limited to research on products, product data base, product entry, optimizing conversion, supporting acquisition and lead gen efforts, updating site content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience
∎ Oversee the digital customer experience including, but not limited to, supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties, and managing all post transactional activities;
∎ Responsible for maximizing revenue on site and maximizing upsell/cross-sell/AOV
∎ Identify, develop, and execute projects that support BFC's business goals and initiatives;
∎ Work with project stakeholders to identify the success criteria of projects, benchmark KPIs, and measure success against identified KPIs;
∎ Design digital and offline marketing strategy and execution with budget and on time;
∎ Lead development of project plans, process flow diagrams, use cases, current/future state diagrams, and functional and technical requirements
∎ Lead cross-functional teams on an ongoing basis including stakeholders and team to ensure project success
∎ Independently ensure the successful implementation of projects including and managing timelines, scopes, budgets, marketing, communications, quality, issues, risks, critical paths, and resource constraints;
∎ Keep project plans up to date at all times;
∎ Monitor and measure project processes and activities to identify and communicate potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution
∎ Prepare launch go/no go checklists and create contingency plans
∎ Where necessary, escalate schedule delays due to issues and risks to project stakeholders and leadership;
∎ When needed, negotiate project priorities and workload with internal stakeholders and team members
∎ Review performance evaluations for vendors on projects
∎ Provide direction and coaching to Business Analysts on project team
∎ Lead in a learning and collaborative environment
∎ To ensure marketing and website efforts are aligned and to optimize lead generation
∎ Perform post project review and lessons learned
∎ Keep up to date on current e-commerce trends and opportunities.

Additional Requirements:
∎ Age 25 to 40 years

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 May 2022

Company Information:
∎ 10 May 2022
∎ Better Future Communication LTD

Category: IT/Telecommunication