Job Description
Title: Digital & Technology Coordinator
Company Name: FH Association
Vacancy: 06
Age: 28 to 45 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):NGO, Development Agency
Published: 16 Feb 2025
Education:
∎ Bachelor of Science (BSc) in Information Technology, Master of Science (MSc) in Information Technology
Requirements:
Additional Requirements:
∎ Age 28 to 45 years
Responsibilities & Context:
∎ Coordinate procurement, distribution, and management of IT assets including WiFi networks, desktops, laptops, printers, and other office equipment at the AP level, and maintain the inventory with the CO Digital and Technology Support Manager.
∎ Support in maintenance of all desktop and laptop computers at the AP level including oversight of updates for operating systems, software application and endpoint protection in coordination with the CO Digital and Support Manager.
∎ Manage Technology tickets from arrival to resolution for both incidents and requests in coordination with the CO Digital and Technology Manager and global support.
∎ Contribute to development, implementation and management of risk mitigation plans including business continuity, safety of IT assets, and disaster recovery process. Support regular security audits and vulnerability assessments.
∎ Support in the implementation of lT policies and standards and monitoring their compliance. Provide regular reports to CO Digital and Technology Support Manager.
∎ Support alignment with IT policies, the security and confidentiality of all data managed within the enterprise and digital ecosystems.
∎ Manage the installation and user support for all applications related to the AP and the digital ecosystem. Ensure the applications are correctly configured up-to-date, secure, and functioning efficiently.
∎ Ensure the availability, access, and effective management of FH digital devices for use by staff, volunteers, shareholders, and partners. Ensure that all authorized users have the necessary access and permissions to effectively utilize the applications.
∎ Provide continuous technical support to users, addressing any issues or challenges they encounter with the applications ensuring a smooth user experience.
∎ Act as the focal point for technical support ensuring that the AP teams and volunteers receive timely support and that the SLAs are met as per the standards.
∎ Regularly monitor and maintain the applications to ensure they are up-to-date, secure, and functioning efficiently. Implement updates as required to maintain system integrity.
∎ Support data processes by ensuring the availability and management of tools for data acquisition and management, enabling accurate and efficient data handling.
∎ Support deployments, data migrations, and ongoing upgrades and maintenance of the digital platform and tools as per the CO plan.
∎ Support in deployment and monitoring of Mobile Device Management ensuring that devices are appropriately configured, secured, and compliant with the standards.
∎ Facilitate implementation of digital initiatives and projects, focused on enabling orchestration for value creation as part of the global roadmap and plans.
∎ Collaborate with the cross functional teams in planning, implementation, and monitoring of the digital and technology initiatives and projects, including timelines, resources, and budgets, ensuring on-time delivery and value realization.
∎ Gather user feedback to continually assess and improve systems and processes for experience, efficiency and effectiveness.
∎ Support in monitoring and evaluation of the impact of digital initiatives and projects, ensuring they deliver measurable development outcomes.
∎ Support efforts to leverage digital tools and technologies for development purposes, fostering innovation and improvement in program delivery.
∎ Champion the use of innovative digital approaches within the organization, encouraging a culture of experimentation and creativity in how programs are designed and executed.
∎ Provide training and support to staff, volunteers, shareholders and partners to ensure they are equipped to use digital tools and devices effectively in their roles, in fostering community transformation and greater engagement and competency in the digital ecosystem.
∎ Continuously assess and develop digital capabilities within the team, fostering an environment of learning and technological proficiency.
∎ Support in designing digital solutions to bridge the digital divide and that they are inclusive and co-created with the shareholders focused on value as determined by them.
∎ Promote the integration of FH’s Culture within the digital ecosystem
∎ Ensure that all digital initiatives align with the organization’s spiritual mission and vision.
∎ Provide guidance and support to ensure that digital tools and platforms contribute to the spiritual formation and development of staff, volunteers, and community members.
∎ Any other duty may be assigned from time to time.
∎ Principal Responsibilities:
∎ Key Result Area #1 Enterprise IT Management:
∎ Coordinate procurement, distribution, and management of IT assets including WiFi networks, desktops, laptops, printers, and other office equipment at the AP level, and maintain the inventory with the CO Digital and Technology Support Manager.
∎ Support in maintenance of all desktop and laptop computers at the AP level including oversight of updates for operating systems, software application and endpoint protection in coordination with the CO Digital and Support Manager.
∎ Manage Technology tickets from arrival to resolution for both incidents and requests in coordination with the CO Digital and Technology Manager and global support.
∎ Contribute to development, implementation and management of risk mitigation plans including business continuity, safety of IT assets, and disaster recovery process. Support regular security audits and vulnerability assessments.
∎ Support in the implementation of lT policies and standards and monitoring their compliance. Provide regular reports to CO Digital and Technology Support Manager.
∎ Support alignment with IT policies, the security and confidentiality of all data managed within the enterprise and digital ecosystems.
∎ Key Result Area #2 Digital Solutions Management:
∎ Manage the installation and user support for all applications related to the AP and the digital ecosystem. Ensure the applications are correctly configured up-to-date, secure, and functioning efficiently.
∎ Ensure the availability, access, and effective management of FH digital devices for use by staff, volunteers, shareholders, and partners. Ensure that all authorized users have the necessary access and permissions to effectively utilize the applications.
∎ Provide continuous technical support to users, addressing any issues or challenges they encounter with the applications ensuring a smooth user experience.
∎ Act as the focal point for technical support ensuring that the AP teams and volunteers receive timely support and that the SLAs are met as per the standards.
∎ Regularly monitor and maintain the applications to ensure they are up-to-date, secure, and functioning efficiently. Implement updates as required to maintain system integrity.
∎ Support data processes by ensuring the availability and management of tools for data acquisition and management, enabling accurate and efficient data handling.
∎ Support deployments, data migrations, and ongoing upgrades and maintenance of the digital platform and tools as per the CO plan.
∎ Support in deployment and monitoring of Mobile Device Management ensuring that devices are appropriately configured, secured, and compliant with the standards.
∎ Key Result Area #3 Digital Initiatives and Projects:
∎ Facilitate implementation of digital initiatives and projects, focused on enabling orchestration for value creation as part of the global roadmap and plans.
∎ Collaborate with the cross functional teams in planning, implementation, and monitoring of the digital and technology initiatives and projects, including timelines, resources, and budgets, ensuring on-time delivery and value realization.
∎ Gather user feedback to continually assess and improve systems and processes for experience, efficiency and effectiveness.
∎ Support in monitoring and evaluation of the impact of digital initiatives and projects, ensuring they deliver measurable development outcomes.
∎ Key Result Area #4 Digital for Development:
∎ Support efforts to leverage digital tools and technologies for development purposes, fostering innovation and improvement in program delivery.
∎ Champion the use of innovative digital approaches within the organization, encouraging a culture of experimentation and creativity in how programs are designed and executed.
∎ Provide training and support to staff, volunteers, shareholders and partners to ensure they are equipped to use digital tools and devices effectively in their roles, in fostering community transformation and greater engagement and competency in the digital ecosystem.
∎ Continuously assess and develop digital capabilities within the team, fostering an environment of learning and technological proficiency.
∎ Support in designing digital solutions to bridge the digital divide and that they are inclusive and co-created with the shareholders focused on value as determined by them.
∎ Key Result Area #5 Organizational Culture :
∎ Promote the integration of FH’s Culture within the digital ecosystem
∎ Ensure that all digital initiatives align with the organization’s spiritual mission and vision.
∎ Provide guidance and support to ensure that digital tools and platforms contribute to the spiritual formation and development of staff, volunteers, and community members.
∎ Any other duty may be assigned from time to time.
∎ Safeguarding Policy: FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations of stated policies will be subject to corrective action up to and including termination of employment.
∎
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 1
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ FH Association
∎ 6th & 7th Floor, House # 2/B, Road # 04, Block # B, Banani, Dhaka - 1213
∎ Food for the Hungry (FH), registered as FH Association in Bangladesh, is a Christian relief & development organization working in Bangladesh since 1972. FH seeks to end ALL forms of human poverty by going to the hard places and walking with the world’s most vulnerable people. We provide life-changing resources such as clean water, medical aid, food, equal educational opportunities to girls and boys, vocational training and empowerment in the midst of unimaginable hardships. Our view of poverty is holistic and complex. We honor the people we serve by inviting them to contribute to the process. We are grateful to be invited into the communities we serve and work side-by-side with local leaders, responding to their needs with transformative solutions, which are both sustainable and implemented at the hands of the communities themselves.
FH is committed to building a diverse workforce through fair and equitable employment practices. FH encourages people of any race, color, age, sex, marital status, or political ideology, to apply for employment.
For more information, follow us on Facebook @foodforthehungrybd or visit www.fh.org
Address::
∎ 6th & 7th Floor, House # 2/B, Road # 04, Block # B, Banani, Dhaka - 1213
∎ Food for the Hungry (FH), registered as FH Association in Bangladesh, is a Christian relief & development organization working in Bangladesh since 1972. FH seeks to end ALL forms of human poverty by going to the hard places and walking with the world’s most vulnerable people. We provide life-changing resources such as clean water, medical aid, food, equal educational opportunities to girls and boys, vocational training and empowerment in the midst of unimaginable hardships. Our view of poverty is holistic and complex. We honor the people we serve by inviting them to contribute to the process. We are grateful to be invited into the communities we serve and work side-by-side with local leaders, responding to their needs with transformative solutions, which are both sustainable and implemented at the hands of the communities themselves.FH is committed to building a diverse workforce through fair and equitable employment practices. FH encourages people of any race, color, age, sex, marital status, or political ideology, to apply for employment.For more information, follow us on Facebook @foodforthehungrybd or visit www.fh.org
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Feb 2025
Category: NGO/Development
