Job Description
Title: Digital Platform Operations Management
Company Name: Genex Infosys PLC.
Vacancy: 1
Location: Dhaka
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service
Published: 21 Jun 2025
Requirements:
Responsibilities & Context:
∎ Work closely with the Platform Back Office (Admin Pannel) development team to drive enhancements and new capabilities.
∎ Identify and implement automation opportunities in BO processes.
∎ Ensure timely development and deployment of back-office features in squad.
∎ Execute from Admin panel for App and website offers, Campaign and features.
∎ Ensure development of automated Product UAT tools to streamline user acceptance testing.
∎ Oversee Product UAT Automation across various digital platforms.
∎ Ensure seamless channel integrations in Automation tools to improve operational efficiency.
∎ Escalate, Monitor, follow up, and execute Production Bug for App and website and L3 Complaint resolution.
∎ Collaborate with development teams and support teams to minimize platform downtime.
∎ Prepare detailed reporting on bug trends, resolution timelines, and platform stability.
∎ Ensure Execute and follow-up for daily operations support. And will accountable for execute on time with 100% efficient execution for all digital platforms.
∎ Develop and execute daily operations across all digital platforms.
∎ Manage the lifecycle of offers & campaigns for App, Website, and Local/Global digital Channels.
∎ Conduct Product Pre & Post Live UAT for multiple platforms, including third-party channels.
∎ Execute sports and entertainment campaign & content.
∎ Work with resource pool in roster basis for enhanced operational support.
∎ Manage website content and ensure updates align with business objectives.
∎ Handle global channel offers and campaign management across platforms.
∎ Configure and manage features, campaigns, and offers for all digital platforms (App/Website).
∎ Execute personalized feature and campaign management through segmented list preparation and provisioning.
∎ Automate and execute pre and post-live UAT processes.
∎ Develop and execute in-app campaigns, including dynamic links, in-app push notifications, carousels, app-wide banners, and pop-ups to drive user engagement and conversions.
∎ Manage Customer complaint Ticket resolution within SLA to maintain customer satisfaction.
∎ Ensure individual and mass complaint resolution to improve platform reliability.
∎ Handle mass issue customer adjustments to minimize service disruptions.
∎ Manage and configure daily in-app push notifications.
∎ Configure daily topic subscriptions for different user base.
∎ Update the daily report for push base and topic updates.
∎ Coordinate with stakeholders to update the push plan and content.
∎ Ensure consistent UI and UX implementation across all digital platforms.
∎ Optimize customer journeys and communication flows across all channels to enhance user engagement and retention.
∎ 1. Platform Back Office Development and Operations
∎ 2. Automation & Process Simplification
∎ 3. Production Bug & Bug resolution in L3 forum.
∎ 4. Platform Operations Management
∎ 5. Product & CRM Campaign Management
∎ 6. Customer Complaint Resolution for Digital Platforms
∎ 7. Push Notification Management
∎ 8. Platform User Experience Management
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Genex Infosys PLC.
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands
Address::
∎ Nitol Niloy Tower (Level 6-12), Nikunja C/A, Airport Road, Dhaka-1229
∎ genexinfosys.com
∎ Leading IT company trusted by global brands
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 19 Jul 2025
Category: IT/Telecommunication
