Deputy Manager, Patient Care (OPD)

Job Description

Title: Deputy Manager, Patient Care (OPD)

Company Name: Labaid Hospital

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi)

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduate from a reputed organization.

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ The postholder will be responsible for managing the team of patient care executives on the floor and will be responsible for meeting a daily & monthly sales target for healthcare cards. This person will be accountable for the productivity of Patient Care Executives in the team.
∎ Work closely with each patient care executive in the team and ensure they fully cover the floor and engage every patient/caregiver visiting the hospital/branch
∎ Work closely with other staff in the hospital to ensure patient movement and their engagement by the team is seamless and without any hindrance/inconvenience to the patient.
∎ Work closely with the billing personnel to ensure the billing process is seamless and patients are properly answered, should they have a question on the cost of the Healthcare Card.
∎ Should be energetic, team player, and have no issues with mobility to visit multiple floors across hospitals/branches.
∎ Should have a pleasant personality and excellent communication and presentation skills.
∎ Should be tactical and have good convincing skills to act as the next escalation level in case patients want to talk to senior staff in the team.
∎ Meet and exceed daily and monthly targets for the Healthcare cards.
∎ Manage staffing and team members roster to fully optimize the performance & delivery and also manage peak hour demand.
∎ Prepare and submit operational reports as instructed.

Additional Requirements:
∎ Minimum 5 years of experience working in a patient-facing (sales/Service) role in any healthcare organization. Minimum 2-3 years in a team lead role.
∎ Experience in spot sales and event sales will be an advantage to be successful in this role.
∎ Well versed with MS Office (Excel, Word & PowerPoint)
∎ Excellent Communication (error-free, accent-free verbal and written with good body language) skills, IT-friendly (social media operations), and proactive in establishing relationship.

Salary:
∎ Attractive salary

Compensation & Other Benefits:
∎ Benefits as per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Feb 2022

Company Information:
∎ 3 Feb 2022
∎ Labaid Hospital

Category: Marketing/Sales

: Only non-smoker should apply

Source: bdjobs.com

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