Deputy Manager - Corporate Customer support
Job Description
Title: Deputy Manager - Corporate Customer support
Company Name: Next Online Ltd.
Vacancy: 2
Age: Na
Job Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
- At least 5 years
- The applicants should have experience in the following business area(s): ISP
Published: 2025-12-04
Application Deadline: 2025-12-31
Education:
- Bachelor of Science (BSc)
Requirements:
- At least 5 years
- The applicants should have experience in the following business area(s): ISP
Skills Required: Leadership and teamwork,Working under pressure
Additional Requirements:
Lead and guide junior technical team members when required.
Collaborate with cross-functional teams to resolve complex issues.
Work proactively and efficiently under pressure to meet deadlines.
Demonstrate strong multitasking and task-prioritization abilities.
Strong understanding of IP networking and subnetting.Knowledge of MikroTik, Cisco, and basic Juniper router/switch configuration.
Good understanding of routing tables and routing protocols.
Experience in LAN setup, structured cabling, and troubleshooting.
Clear and confident communication skills (verbal and written).
Proactive, energetic, committed, and performance-driven attitude.
Responsibilities & Context:
Perform basic configuration on Cisco routing and switching devices.
Troubleshoot LAN, WLAN, and point-to-point radio connectivity issues.
Handle MikroTik configuration including Firewall, Filter, Mangle, Bandwidth control, NAT, Port forwarding, and tunneling.
Work with Routing Protocols: Static, OSPF, RIP, and BGP.
Provide support for IP Cameras, DVR/NVR, Fingerprint attendance devices, and access control systems.
Troubleshoot Windows OS, computer hardware, and LAN setup issues.
Assist with Linux server basics, DNS, Mail Server, Proxy, Web Server, and IP Telephony configuration.
Communicate with clients professionally via email, phone, or direct interaction.
Ensure all issues/tickets are properly logged and updated in the system.
Follow standard escalation procedures for unresolved issues.
Maintain high customer satisfaction through timely responses and effective solutions.
Job Other Benifits:
- T/A,Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| Daffodil International University (DIU) | 5.46% |
| Dhaka International University | 5.46% |
| University of Dhaka | 4.37% |
| National University | 4.37% |
| Uttara University | 3.83% |
| American International University Bangladesh (AIUB) | 3.28% |
| Bangladesh University | 3.28% |
| Atish Dipankar University of Science and Technology | 2.73% |
| City University | 2.73% |
| Jahangirnagar University | 2.73% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 33.88% |
| 31-35 | 36.07% |
| 36-40 | 13.66% |
| 40+ | 15.30% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 3.28% |
| 20K-30K | 13.66% |
| 30K-40K | 17.49% |
| 40K-50K | 16.39% |
| 50K+ | 49.18% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 6.56% |
| 0.1 - 1 years | 6.01% |
| 1.1 - 3 years | 8.74% |
| 3.1 - 5 years | 18.03% |
| 5+ years | 60.66% |
