Customer Support & Telesales Executive
Job Description
Title: Customer Support & Telesales Executive
Company Name: IVAMCO
Vacancy: 1
Age: 22 to 27 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Investment/Merchant Banking, BPO/ Data Entry Firm, Supply Chain, Call Center
Published: 2025-09-07
Application Deadline: 2025-09-17
Education:
- HSC
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): Investment/Merchant Banking, BPO/ Data Entry Firm, Supply Chain, Call Center
Skills Required: Call Center,Google Sheets,Shopify
Additional Requirements:
- Age 22 to 27 years
- Only Male
- Mandatory: Prior working knowledge of Shopify Admin Interface (order fulfillment, refunds, returns, customer details).
- Minimum 1–2 years of customer support experience in e-commerce or retail.
- Strong communication skills in Bangla and English.
- Familiarity with Google Sheets and Chat software.
- Problem-solving mindset, patience, and ability to handle high-pressure situations.
- Must be able to work the Evening Shift: 5:00 PM – 12:00 AM (Bangladesh time).
- Flexibility to cover weekends and peak sale periods when required.
Responsibilities & Context:
Position Overview:
We are seeking a proactive and customer-oriented Customer Support & Telesales Executive to manage customer interactions for our online retail stores running on Shopify. The candidate must have hands-on experience with the Shopify admin panel, order processing, and customer communication. The ideal candidate should be empathetic, detail-oriented, and comfortable working with Shopify, Order management systems, and multiple communication channels.
Responsibilities:
- Oversee customer support and social media presence for IVAMCO’s Wings retail platforms – Accessories Park & Trekmad.
- Respond to customer queries through Phone, Facebook, WhatsApp, and other social media in a timely and professional manner.
- Handle Shopify orders , payment issues, delivery updates, returns, and refunds.
- Guide customers on product information, payments, shipping timelines, and policies.
- Investigate and resolve complaints by coordinating with the warehouse and inventory teams.
- Track open issues and follow up with customers until resolution is achieved.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Support promotional campaigns by answering queries related to offers, discounts, and stock.
- Provide feedback to management on recurring issues and possible improvements in the Shopify process.
Job Other Benifits:
- Performance bonus,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.27% |
| Dhaka International University | 5.45% |
| Uttara Public College | 1.82% |
| Birshreshtha Munshi Abdur Rouf Public College | 1.82% |
| government Bangla college | 1.82% |
| Haji Ibrahim Alamchan Model School And College | 1.82% |
| Infra Polytechnic Institute,Barisal | 1.82% |
| Jatir pitha Bongo Bondhu college | 1.82% |
| sherpur govt collage | 1.82% |
| Jalla Union Ideal Collage | 1.82% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 98.18% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 96.36% |
| 20K-30K | 3.64% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0.1 - 1 years | 18.18% |
| 1.1 - 3 years | 43.64% |
| 3.1 - 5 years | 23.64% |
| 5+ years | 14.55% |
