Customer Support Specialist (Support & Calling)

Job Description

Title: Customer Support Specialist (Support & Calling)

Company Name: WEB MAGNATE PTY LTD

Vacancy: 05

Age: 20 to 26 years

Job Location: Dhaka, Dhaka (Mohammadpur)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,Computer Hardware/Network Companies

Published: 2025-07-09

Application Deadline: 2025-07-19

Education:

• Bachelor of Science (BSc)
• Bachelor of Arts (BA)
• Bachelor of Commerce (BCom)
• Bachelor of Business Administration (BBA)
• Bachelor of Business Administration (BBA)

Requirements:

• At least 1 years
• The applicants should have experience in the following business area(s): Software Company,IT Enabled Service,Computer Hardware/Network Companies

Skills Required: Call Support,Cold Calling,Customer Care,Customer Relation,Customer Relationship Management,Customer Service,Customer Support,Customer Support through Phone,Customer Support/ Client Service,Sales target, Customer Service

Additional Requirements:

• Age 20 to 26 years

Responsibilities & Context:

About Us: We are a rapidly growing software company dedicated to providing high-tech solutions in the Information Technology sector. Our team is passionate about innovation and aims to enhance our online presence to better serve our customers.

Position Summary: We are looking for a Customer Support Specialist who will serve as the frontline for customer service. The ideal candidate will handle customer inquiries through chat, email, and phone calls, resolve issues efficiently, and provide knowledgeable, friendly assistance. This position requires strong communication skills, a customer-first attitude, and the ability to work in a fast-paced environment.

Key Responsibilities

• Must Fluent in English Specking and Communicaion.

• Provide prompt, professional, and accurate responses to customer inquiries via live chat, email, and phone.

• Assist clients with account-related issues, trading platform navigation, deposits/withdrawals, and general product information.

• Perform outbound follow-up calls to ensure client satisfaction and resolve any concerns.

• Collaborate with internal teams to resolve complex client issues.

• Maintain up-to-date knowledge of Forex, trading platforms (e.g., MT4, MT5), and financial markets.

• Escalate issues to relevant departments as necessary and ensure timely resolution.

• Document customer interactions accurately in CRM systems.

• Visit our website: https://www.topfxbrokersreview.com/

• How to Apply:

  Send your resume, portfolio with a cover letter about why you’d be a great fit to [email protected] with the subject line.

Job Other Benifits:

• Performance bonus
• Salary Review: Half Yearly
• Festival Bonus: 2

Our company offers performance-based bonuses and conducts half-yearly salary reviews to reward and recognize individual contributions. We are committed to supporting growth through merit and achievement.

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre