Customer Support Executive - Proven Experience with International Clientele

Job Description

Title: Customer Support Executive - Proven Experience with International Clientele

Company Name: Ace Corp

Vacancy: 10

Age: 20 to 32 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• 1 to 3 years
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm

• Age 20 to 32 years

Customer Support Executive - Proven Experience with International Clientele

Location: Gulshan-2, Dhaka (Work from Office)
Salary: BDT 30,000 – 40,000
Working Hours: 6:00 PM – 3:00 AM (Night Shift)

Company: Ace Corp

Job Description:
Ace Corp is looking for a dedicated Customer Support Executive to join our dynamic team. You’ll be working with top-tier Canadian clients, providing exceptional service and resolving inquiries with professionalism and care. This is your chance to gain international exposure while advancing your career in customer support.

Key Responsibilities:

• Handle Inbound Queries: Respond to and resolve customer queries efficiently and professionally.

• Provide Accurate Solutions: Offer clear and precise resolutions to customer issues within set timelines.

• Communicate in English: Engage with international clients in fluent and effective English, ensuring clarity and satisfaction.

• Document and Track Interactions: Maintain accurate records of customer inquiries, resolutions, and follow-up actions.

• Collaborate with Teams: Work with internal teams to escalate and address complex issues as needed.

• Ensure High Satisfaction: Maintain a high level of customer satisfaction by delivering top-notch service and ensuring quality interactions.

Requirements:

• Fluency in English: Excellent spoken and written English communication skills are a must.

• Experience: At least 1 year of prior experience in customer support, preferably with foreign clients.

• Problem-Solving: Strong communication and problem-solving skills to handle customer queries effectively.

• Computer Skills: Basic computer proficiency, familiarity with CRM tools is a plus.

• Night Shift Availability: Willingness to work the night shift (6 PM – 3 AM) from our office in Gulshan-2.

What We Offer:

• Competitive Salary: BDT 30,000 – 40,000 per month.

• Career Growth: Opportunities for advancement and professional development.

• Supportive Environment: A friendly and professional work culture that encourages team collaboration.

• International Exposure: Hands-on experience working with Canadian clients and gaining global insight.

How to Apply:
Send your CV to tara@backendace.com with the subject line: Customer Support Executive.