Customer Support Executive

Job Description

Title: Customer Support Executive

Company Name: IVAMCO

Vacancy: 1

Age: 22 to 27 years

Job Location: Dhaka (Uttara Sector 4)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Investment/Merchant Banking, BPO/ Data Entry Firm, Supply Chain, Call Center

• HSC

• 1 to 2 years
• The applicants should have experience in the following business area(s): Investment/Merchant Banking, BPO/ Data Entry Firm, Supply Chain, Call Center

• Age 22 to 27 years
• Only Male

Position Overview

We are seeking a proactive and customer-oriented Customer Support Executive to manage customer interactions for our online retail stores running on Shopify. The candidate must have hands-on experience with the Shopify admin panel, order processing, and customer communication. The ideal candidate should be empathetic, detail-oriented, and comfortable working with Shopify, Order management systems, and multiple communication channels.

Key Responsibilities

• Respond to customer queries through Phone, Facebook, WhatsApp, and other social media in a timely and professional manner.

• Handle Shopify orders , payment issues, delivery updates, returns, and refunds.

• Guide customers on product information, payments, shipping timelines, and policies.

• Investigate and resolve complaints by coordinating with the warehouse and inventory teams.

• Track open issues and follow up with customers until resolution is achieved.

• Update customers proactively regarding order delays, stock unavailability, or policy changes.

• Maintain accurate records of customer interactions, issues, and resolutions.

• Support promotional campaigns by answering queries related to offers, discounts, and stock.

• Provide feedback to management on recurring issues and possible improvements in the Shopify process.

Requirements

• Mandatory: Prior working knowledge of Shopify Admin Interface (order fulfillment, refunds, returns, customer details).

• Minimum 1–2 years of customer support experience in e-commerce or retail.

• Strong communication Skills.

• Familiarity with Google Sheet and Chat software.

• Problem-solving mindset, patience, and ability to handle high-pressure situations.

• Must be able to work the Night Shift: 6:00 PM – 12:00 AM.

• Performance bonus,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2