Job Description
Title: Customer Success Manager
Company Name: REVE Chat
Vacancy: --
Age: 25 to 35 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Software Company, Engineering Firms, E-commerce
Published: 20 Mar 2025
Education:
∎ Bachelor of Business Administration (BBA), Bachelor in Engineering (BEngg)
∎ Bachelor’s degree in Business Administration, Engineering, Marketing, Communications, or a related field.
Requirements:
Additional Requirements:
∎ Age 25 to 35 years
∎ 3+ years of experience in customer success, account management, or client services in a SaaS or technology company.
∎ Experience working with international customers, preferably in the US/Europe market.
∎ Strong communication, problem-solving, and relationship-building skills.
∎ Ability to understand and explain technical concepts to non-technical users.
∎ Comfortable using CRM and customer engagement tools.
∎ Willingness to work flexible hours based on client needs.
Responsibilities & Context:
∎ Act as the primary point of contact for customer accounts, ensuring smooth onboarding and ongoing engagement.
∎ Understand customer needs and proactively provide solutions using REVE Chat’s features.
∎ Develop strong relationships with key decision-makers and stakeholders.
∎ Conduct product training and assist clients in maximizing the benefits of our platform.
∎ Monitor customer usage, identify pain points, and suggest product improvements.
∎ Handle customer escalations and work with technical teams to ensure timely issue resolution.
∎ Collaborate with sales, support, and marketing teams to drive customer retention and upsell opportunities.
∎ Track customer satisfaction, collect feedback, and report insights for continuous improvement.
∎ Job Description:
∎ We are looking for a highly motivated Customer Success Manager to manage and nurture relationships with our customers, ensuring they achieve maximum value from REVE Chat. The ideal candidate will play a crucial role in onboarding, training, and retaining customers while working closely with sales and product teams to improve user experience. Given our global clientele, the candidate must be flexible to work with US and European customers.
∎ Key Responsibilities:
∎ Act as the primary point of contact for customer accounts, ensuring smooth onboarding and ongoing engagement.
∎ Understand customer needs and proactively provide solutions using REVE Chat’s features.
∎ Develop strong relationships with key decision-makers and stakeholders.
∎ Conduct product training and assist clients in maximizing the benefits of our platform.
∎ Monitor customer usage, identify pain points, and suggest product improvements.
∎ Handle customer escalations and work with technical teams to ensure timely issue resolution.
∎ Collaborate with sales, support, and marketing teams to drive customer retention and upsell opportunities.
∎ Track customer satisfaction, collect feedback, and report insights for continuous improvement.
Compensation & Other Benefits:
∎ Mobile bill, T/A, Tour allowance, Provident fund, Weekly 2 holidays
∎ Festival Bonus: 2
∎ 30 % Discount on Le REVE Product
∎ 10 % Discount on Le Delicia Product
∎ Competitive salary and performance-based bonuses.
∎ Opportunities to work with an international customer base.
∎ Professional growth in a fast-growing SaaS company.
∎ Friendly and collaborative work environment.
∎ 30 % Discount on Le REVE Product
∎ 10 % Discount on Le Delicia Product
∎ Competitive salary and performance-based bonuses.
∎ Opportunities to work with an international customer base.
∎ Professional growth in a fast-growing SaaS company.
∎ Friendly and collaborative work environment.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ REVE Chat
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 Mar 2025
Category: IT/Telecommunication
