Customer Services Assistant

Job Description

Title: Customer Services Assistant

Company Name: Singapore Airlines Ltd (GSA Saimon Global)

Vacancy: Not specific

Job Location: Dhaka (Shahjalal Airport)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Processing and facilitating customers across various airport touchpoints from check-in, baggage acceptance, boarding to general flight turnaround activities.
∎ Tasks include customer servicing, dispute resolution, irregular flight operations management and executing pre- and post-flight administrative duties.
∎ Facilitating regular engagement with various service handling partners, regulatory government, and airport agencies and relevant internal overseas or HQ stakeholders.
∎ Handling other administrative items such as preparing department performance reports and executing meticulous invoice verification on a regular basis.
∎ Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Additional Requirements:
∎ Fluent in English.
∎ A customer-service oriented team player with strong leadership and interpersonal skill(s).
∎ Possesses strong analytical traits and highly proficient in using various computer functions (e.g., MS Office, Adobe PDF etc.).
∎ Willing to work shift hours.
∎ Selected candidate will be hired under Singapore Airlines' GSA, Saimon Global Ltd.

Salary:
∎ Per Company Policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 12 May 2022

Company Information:
∎ 7 May 2022
∎ Singapore Airlines Ltd (GSA Saimon Global)

Category: Hospitality/ Travel/ Tourism

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