Customer Service (Showroom Sales)

Job Description

Title: Customer Service (Showroom Sales)

Company Name: kONCEPT Furniture Limited

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 2 year(s)

Job Context:
∎ We are looking for experienced Customer Service for showroom sales to provide excellent customer service and to promote this idea throughout the showroom. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
∎ Job Location : Dhaka (Gulshan-2)
∎ Workplace : Work at showroom

Job Responsibilities:
∎ Customer Service Executive is overall responsible for providing reliable, prompt & friendly service to ensure customer satisfaction.
∎ Need to handle incoming calls to the prospective customers pertaining to the Client's business.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Clear knowledge about Google map.
∎ Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
∎ Strong Personality
∎ Fluent in English speaking
∎ Strong grooming ability
∎ Good knowledge about computer operating & Microsoft Office Application
∎ Maintain, develop relationship with existing & new Customers through physical visit, telephone or emails
∎ Explain features, characteristics and quality of the products to customers.
∎ Ensure highest level of customer care through excellent customer services.

Additional Requirements:
∎ Age at most 35 years
∎ Only males are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: 25 Mar 2021

Company Information:
∎ 15 Mar 2021
∎ kONCEPT Furniture Limited
∎ Address : 20, Pragati Sharani, Block-J, Baridhara Dhaka-1212
∎ Web : www.yourkoncept.com
∎ Business : Provider of all kinds of home & office furniture.

Category: Marketing/Sales

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