Customer Service Representative
Job Description
Title: Customer Service Representative
Company Name: Digicon Technologies Ltd.
Vacancy: 20
Age: 18 to 35 years
Job Location: Dhaka (Mirpur)
Salary: Negotiable
Experience:
Published: 2025-08-06
Application Deadline: 2025-09-05
Education:
- Bachelor/Honors
- Diploma
- Masters
- Higher Secondary
Requirements:
Skills Required:
Additional Requirements:
- Age 18 to 35 years
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
Responsibilities & Context:
Need to handle incoming calls to the prospective customers pertaining to the Client`s business.
Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
Identify customer needs, clarify information and provide solutions.
Perform every call actively to solve client`s problem.
Must be knowledgeable about Facebook (Social media), email & web chat.
Refer unresolved customer grievances to designated persons for further investigation.
Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
Report time to time to the team leader for complicated issues.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.21% |
| Bangladesh University of Business and Technology | 1.54% |
| Daffodil International University (DIU) | 1.26% |
| University of Dhaka | 1.08% |
| 0.99% | |
| European University of Bangladesh | 0.90% |
| Dhaka College | 0.90% |
| Green University of Bangladesh | 0.90% |
| University of Chittagong | 0.90% |
| Jagannath University | 0.72% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 82.75% |
| 31-35 | 10.12% |
| 36-40 | 2.08% |
| 40+ | 0.54% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 75.86% |
| 20K-30K | 21.88% |
| 30K-40K | 1.27% |
| 40K-50K | 0.63% |
| 50K+ | 0.36% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 49.86% |
| 0.1 - 1 years | 14.72% |
| 1.1 - 3 years | 19.78% |
| 3.1 - 5 years | 7.41% |
| 5+ years | 8.22% |
