Team Leader, Operations
Job Description
Title: Team Leader, Operations
Company Name: Digicon Technologies Ltd.
Vacancy: 2
Age: 21 to 32 years
Job Location: Dhaka (Motijheel)
Salary: Negotiable
Experience:
- At least 1 year
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Published: 2025-11-18
Application Deadline: 2025-12-18
Education:
- Bachelor/Honors
Requirements:
- At least 1 year
- The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center
Skills Required:
Additional Requirements:
- Age 21 to 32 years
Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year.
Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.
Should have excellent Verbal and Written Communication Skills in English and Bengali.
Demonstrate Acceptance of Different Views.
Extremely patience in approach.
Must be flexible in any shift.
Good in email Communications.
Should know the basics of MS-Excel.
Responsibilities & Context:
Manage daily performance to ensure that all Customer Service Representative (CSR) are providing the service to all customers (internal and external) as per the agreed SLAs.
Meets/exceeds service and quality levels as assigned by Management/Client.
Average Handling Time (AHT) target to meet as per process.
Cost control and maximum utilization of resources for productivity.
Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact`s Adhere to attendance and punctuality norms.
Interview associates to ensure the quality of hire.
Identify trends and opportunities to improve process. Repeat target to meet as per process.
Update oneself to changes in product on a daily basis.
Job Other Benifits:
As per the Company Policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 5.77% |
| Daffodil International University (DIU) | 3.85% |
| East West University | 3.61% |
| University of Dhaka | 3.37% |
| Stamford University Bangladesh | 2.64% |
| Green University of Bangladesh | 1.68% |
| Bangladesh University of Business and Technology | 1.44% |
| North South University | 1.44% |
| BRAC University | 1.44% |
| Jagannath University | 1.44% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 62.02% |
| 31-35 | 26.68% |
| 36-40 | 6.49% |
| 40+ | 3.61% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 24.40% |
| 20K-30K | 37.44% |
| 30K-40K | 17.39% |
| 40K-50K | 11.84% |
| 50K+ | 8.94% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.50% |
| 0.1 - 1 years | 9.62% |
| 1.1 - 3 years | 23.32% |
| 3.1 - 5 years | 18.51% |
| 5+ years | 36.06% |
