Team Leader, Operations

Job Description

Title: Team Leader, Operations

Company Name: Digicon Technologies Ltd.

Vacancy: 2

Age: 21 to 32 years

Job Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

• Age 21 to 32 years

• Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year.

• Ability to explain (product/process/ideas) in a logical and simple manner with people management skills.

• Should have excellent Verbal and Written Communication Skills in English and Bengali.

• Demonstrate Acceptance of Different Views.

• Extremely patience in approach.

• Must be flexible in any shift.

• Good in email Communications.

• Should know the basics of MS-Excel.

• Manage daily performance to ensure that all Customer Service Representative (CSR) are providing the service to all customers (internal and external) as per the agreed SLAs.

• Meets/exceeds service and quality levels as assigned by Management/Client.

• Average Handling Time (AHT) target to meet as per process.

• Cost control and maximum utilization of resources for productivity.

• Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact`s Adhere to attendance and punctuality norms.

• Interview associates to ensure the quality of hire.

• Identify trends and opportunities to improve process. Repeat target to meet as per process.

• Update oneself to changes in product on a daily basis.

As per the Company Policy