Customer Service Representative (CSR)

Job Description

Title: Customer Service Representative (CSR)

Company Name: NetCom Learning Global

Vacancy: 07

Age: 20 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 1 years
• The applicants should have experience in the following business area(s): Training Institutes, Call Center, Educational Technology (Edtech) Startup

Published: 2025-08-19

Application Deadline: 2025-09-18

Education:

• Higher Secondary

Requirements:

• At most 1 years
• The applicants should have experience in the following business area(s): Training Institutes, Call Center, Educational Technology (Edtech) Startup

Skills Required: Communication in English,Customer Care,Customer Relationship Management,Customer Support/ Client Service,Excellent communication skill,Sales target, Customer Service,Telecommunication Products & Services

Additional Requirements:

• Age 20 to 30 years
• Only Female

Responsibilities & Context:

Key Responsibilities

• Handle inbound and outbound calls, emails, and live chats with professionalism and courtesy.

• Provide accurate, timely, and complete information using internal tools and resources.

• Address and resolve customer complaints with patience, empathy, and efficiency.

• Maintain and update customer records and document all interactions in CRM.

• Collaborate with internal departments to improve the overall customer experience.

• Assist customers with product inquiries, order placements, troubleshooting, and support needs.

Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications

• Minimum Education: HSC (Higher Secondary).

• Preferred: University students or graduates.

• Experience: 6 months – 1 year in customer support is preferable.

• Freshers with strong communication skills and willingness to learn are also encouraged to apply.

• Excellent verbal and written communication skills (Bangla & English).

• Strong active listening, critical thinking, and problem-solving ability.

• Ability to remain calm, empathetic, and professional under pressure.

• Familiarity with CRM systems (Bitrix, Zendesk, Freshdesk, or similar) is a plus.
  

Skills & Abilities

• Customer-first mindset with a positive, proactive attitude.

• Strong multitasking and time management skills.

• Detail-oriented and collaborative team player.

• High adaptability and eagerness to learn new tools and processes.

• Growth mindset with a strong willingness to upgrade communication and problem-solving skills continuously.

• Career Growth & Benefits

• Opportunity to work with a global learning company.

• Structured career development pathway with training and mentorship.

• Monthly learning & skill-building sessions for continuous professional growth.

• Exposure to global-standard customer support practices.

• Competitive salary and performance-based incentives.

• Friendly, inclusive, and learning-focused work environment.

Job Other Benifits:

• T/A,Mobile bill,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Education/Training