Customer Service Officer (CSO)
Job Description
Title: Customer Service Officer (CSO)
Company Name: Euro-Vigil (Pvt.) Ltd.
Vacancy: 20
Age: 23 to 32 years
Job Location: Dhaka
Salary: Tk. 20000 - 20000 (Monthly)
Experience:
Published: 2025-09-18
Application Deadline: 2025-09-30
Education:
- Masters degree in any discipline
- Master’s degree in any discipline, with at least two First Class/Division or equivalent CGPA, and no Third Division.
Requirements:
Skills Required: Good communication skills in both English and Bangla,Microsoft Office
Additional Requirements:
- Age 23 to 32 years
Excellent Communication skill with customers in appropriate accent.
Willingness to work in any shift/ roster.
Previous experience in call centre or customer service will be given preference.
Confidence to take challenge and fulfil daily tasks.
Good command in Microsoft office specially excels for daily reporting.
Analytics skill and working ability for team development.
Customer focus and adaptability to different personality types.
Expert in data entry both Bangla and English.
Responsibilities & Context:
A reputed bank is seeking smart, young, and dynamic individuals for the position of Customer Service Officer (CSO).
Respond to incoming calls professionally, provide accurate information, and resolve customer issues efficiently.
Accurately log call details, complaints, feedback, and resolutions in the system for future reference.
Provide information about products/services, upsell or cross-sell where appropriate, and encourage customer engagement.
Meet daily/weekly call handling targets, service-level agreements (SLAs), and quality assurance benchmarks.
Maintain a polite, positive, and professional attitude to build trust and deliver high-quality service experiences.
Maintain confidentiality of customer data and uphold ethical practices while handling sensitive information.
Prepare and submit daily/weekly reports on customer queries to the supervisor/manager.
Ensure compliance with company policies, financial regulations, and customer service standards in all dealings.
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
As per company Policy.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 10.35% |
| University of Dhaka | 3.75% |
| Eden Mohila College | 1.48% |
| Jahangirnagar University | 1.48% |
| Dhaka College | 1.48% |
| Jagannath University | 1.37% |
| Stamford University Bangladesh | 1.37% |
| Govt. Titumir College | 1.14% |
| University of Chittagong | 1.14% |
| Tejgaon college | 1.02% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 74.06% |
| 31-35 | 21.50% |
| 36-40 | 2.50% |
| 40+ | 1.25% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 86.92% |
| 20K-30K | 11.60% |
| 30K-40K | 1.14% |
| 40K-50K | 0.23% |
| 50K+ | 0.11% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 36.75% |
| 0.1 - 1 years | 13.54% |
| 1.1 - 3 years | 21.50% |
| 3.1 - 5 years | 13.88% |
| 5+ years | 14.33% |
