Customer Service / Merchandiser -Trims (Garments Accessories)

Job Description

Title: Customer Service / Merchandiser -Trims (Garments Accessories)

Company Name: Jist Industrial Co. Ltd.

Vacancy: --

Age: 25 to 32 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor of Science (BSc) in Textile Engineering

• Having Bachelor in Marketing will be given preference

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age 25 to 32 years

• Males, Female & Foreigner are allowed to apply Should be a pleasant personality, smart and well groomed

• Should work well independently as well as in a big team

• Should be self-motivated, organized and disciplined

• Should have patience and good negotiation capability

• Should have keen sense of punctuality along with ethical and professional responsibility

• Should be willing to work additional hours if it is required to finish the assigned responsibility

• Should have knowledge in MS Office, ERP & other computer applications

• Should have good analytical ability, good communication skill in English - both written & verbal

• Handle all relevant issues with customers in relation to slow payment/disputes to improve DSO (day sales outstanding).

• Attend all customer complaints according to company procedures and service standard.

• Communicate directly with customers by phone or e-mail; visit customers as and when required.

• Respond promptly to customer inquiries; handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Provide pricing and delivery information.

• Perform customer verification and set up new customer accounts.

• Process orders, forms, applications and requests.

• Organize work-flow to meet customer time frames.

• Liaison with relevant department to ensure orders are received and processed as required by customers.

• Assist to clear backlog orders/shipments to improve delivery performance.

• Manage customers` accounts and database.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complaints.

• Record details of actions taken.

• Prepare and distribute customer activity reports.

• Communicate and coordinate with internal departments.

• Follow up on customer interactions.

• Provide feedback on the efficiency of the customer service process.

• Mobile bill,

• Salary Review: Yearly

• Festival Bonus: 2

• Handsome Salary

• Good Facility

• Lunch Facility

• Others Benefit as Per Company Policy.