Customer Service Manager (CSD)

Job Description

Title: Customer Service Manager (CSD)

Company Name: Total Group

Vacancy: 3

Age: 24 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Real Estate

• Bachelor degree in any discipline
• Bachelor of Real Estate (BRE)
• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Real Estate

• Age 24 to 45 years

Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying and assessing customers` needs to achieve satisfaction Manage large amounts of incoming calls Generate sales leads Identify and assess customers` needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies