Title: Customer Service (Front)
Company Name: Integrative Meds Pvt. Ltd
Vacancy: 2
Age: 22 to 30 years
Job Location: Dhaka (Basundhara RA)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
Responding to customer service issues in a timely manner.
efficiently handle inbound and outbound calls and inform them to the relevant dept.
Communicating with them through various communication channel channels, including email, social media, phone, or SMS
Make appointments that fit into the schedule of the client and the customer. assist them if they are facing a problem and troubleshoot it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.·
Conducting quality assurance surveys with customers and providing feedback to the staff.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Implements quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
| University | Percentage (%) |
|---|---|
| National University | 8.64% |
| Northern University Bangladesh | 3.70% |
| Eastern University | 3.70% |
| Green University of Bangladesh | 2.47% |
| East West University | 2.47% |
| Govt. Eden Mohila College | 2.47% |
| Tongi Govt. College | 2.47% |
| American International University Bangladesh (AIUB) | 2.47% |
| Govt. Tolaram College | 1.23% |
| Shanto-Mariam Univercity Of Creative Technology | 1.23% |
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 79.01% |
| 31-35 | 16.05% |
| 36-40 | 1.23% |
| 40+ | 2.47% |
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 92.50% |
| 20K-30K | 7.50% |
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 50.62% |
| 0.1 - 1 years | 13.58% |
| 1.1 - 3 years | 22.22% |
| 3.1 - 5 years | 7.41% |
| 5+ years | 6.17% |