Customer Service (Front)

Job Description

Title: Customer Service (Front)

Company Name: Integrative Meds Pvt. Ltd

Vacancy: 2

Age: 22 to 30 years

Job Location: Dhaka (Basundhara RA)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product, Healthcare Startup

• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Healthcare/Lifestyle product, Healthcare Startup

• Age 22 to 30 years
• Only Female

• Responding to customer service issues in a timely manner.

• efficiently handle inbound and outbound calls and inform them to the relevant dept.

• Communicating with them through various communication channel channels, including email, social media, phone, or SMS

• Make appointments that fit into the schedule of the client and the customer. assist them if they are facing a problem and troubleshoot it.

• Ensuring the customer has a positive experience with the company.

• Fostering a healthy relationship between the client and the customer.

• Overseeing timely delivery and payment of sales orders.·

• Conducting quality assurance surveys with customers and providing feedback to the staff.

• Implementing an effective customer loyalty program.

• Maintaining accurate records and documenting all customer service activities and discussions.

• Assessing service statistics and preparing detailed reports on your findings.

• Implements quality, and customer-service standards.     

• Contributes customer service information and recommendations to strategic plans and reviews.