Customer Service Executive (Fraud Risk Management)

Job Description

Title: Customer Service Executive (Fraud Risk Management)

Company Name: A reputed private commercial bank

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Contractual

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Effectively operate & monitor for FRM unit within the assigned fraud cost/loss budget and support business to meet the expected target by making quality decision in determining fraud cases without attenuating the core objective in terms of monitoring/ authorizing the card transactions and necessary fraud investigation.
∎ Monitor all card transactions and provide necessary instant decision based on available system & reports in order to protect bank fraud loss.
∎ Assist the line Manager & manage the overall activities of the unit to achieve the common goal.
∎ Assist in day-to-day fraudulent and suspicious incidents related to card transaction received from various sources and close matters upon investigating with effective solutions to minimizing the recurrence of similar type of problems or future.
∎ Ensure fraudulent activities are timely tracked and mitigating steps initiated to preempt further fraud losses and future risks of the similar nature or fraud to the bank
∎ Review and reinforce the effectiveness of existing fraud detection toots and prevention methods
∎ Conduct necessary analysis based on the fraud detection and alerts received from relevant system / report and take relevant mitigation steps.
∎ Assist unit for quarterly fraud report and system setup review and change as and where required
∎ Minimum graduate from a well reputed university.

Additional Requirements:
∎ Experience working in banking industry and handling fraud risk will added extra value.
∎ Strong communication skill.

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 13 Aug 2022

Company Information:
∎ 3 Aug 2022
∎ A reputed private commercial bank
∎ Business : Private Commercial Bank

Category: Bank/Non-Bank Fin. Institution


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