Customer Service Executive (Female)

Job Description

Title: Customer Service Executive (Female)

Company Name: Bibaha Bondhon Marriage Media Consultancy Firm

Vacancy: 3

Age: 30 to 45 years

Job Location: Dhaka (DOHS Mohakhali)

Salary: Tk. 23000 - 27000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Consulting Firms

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Consulting Firms

• Age 30 to 45 years
• Only Female

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently.        

• Responding to customer service issues in a timely manner.

• De-escalate situations involving dissatisfied customers.

• Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.

• Communicating with them through various communication channel channels, including email, social media, phone, or SMS.

• Provide accurate service, valid and complete information by using the right methods/tools.

• Assist them if they are facing a problem and troubleshoot it. Ensuring the customer has a positive experience with the company.

• Identify and assess customer`s needs to achieve satisfaction.

• Resolve customer complaints via call.

• Use outbound calls to reach out to clients and verify service.

• Provide real-time assistance to the executives, especially new ones.

• Fostering a healthy relationship between the client and the customer.

• It is important to have the ability to handle any situation.

• Implements quality, and customer-service standards.

• Contributes customer service information and recommendations to strategic plans and reviews.

• Collecting positive reviews from clients.

• Daily drop call back.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly