Customer Service Assistant (Traffic)
Job Description
Title: Customer Service Assistant (Traffic)
Company Name: Singapore Airlines Ltd (GSA Saimon Global)
Vacancy: 1
Job Location: Dhaka (Shahjalal Airport)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Customer Service
∎ - Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines' customers.
∎ - Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
∎ - Handle dispute resolution.
∎
∎ Airport Operations
∎ - Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
∎ - Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
∎ - Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
∎
∎ Administration
∎ - Execute pre- and post-flight administrative duties.
∎ - Conduct invoice verification
∎ - Prepare monthly performance reports for internal stakeholders.
∎
∎ Stakeholder Management
∎ - Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
Additional Requirements:
∎ Age at most 40 years
∎ - A graduate degree from a recognised university.
∎ - Excellent communicator and good interpersonal skills.
∎ - Fluent in Bangla and English (spoken & written)
∎ - Strong customer service orientation.
∎ - Able to work under pressure in a fast-paced environment.
∎ - Possess strong problem-solving and analytical skills.
∎ - Results-focused individual who can work both independently and an effective team-player.
∎ - Must be able to work a flexible schedule, including odd hours and on weekends and holidays
∎ - Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
∎ - Fresh graduates are welcome to apply.
∎
∎ Reporting Structure
∎ - Successful candidate will be hired under Singapore Airlines' GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.
Salary:
∎ Per Company`s Policy
Compensation & Other Benefits:
∎ Medical allowance, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Meal Allowance
∎ Transport Allowance
∎ Uniform
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 May 2023
Company Information:
∎ 19 Apr 2023
∎ Singapore Airlines Ltd (GSA Saimon Global)
∎ Address : 3rd floor, Wali center, Hs-74, Rd-127, Gulshan Avenue, Gulshan-1
∎ Web : www.saimonglobal.com
Category: Hospitality/ Travel/ Tourism
:
Source: bdjobs.com
Deadline Expired on 1st May 2023
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