Job Description
Title: Customer Service Assistant (Traffic)
Company Name: Singapore Airlines Ltd (GSA Saimon Global)
Vacancy: 1
Job Location: Dhaka (Shahjalal Airport)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ A graduate degree from a recognized university.
Experience Requirements:
∎ At most 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA`s customers.
∎ Reporting Structure: Successful candidate will be hired under Singapore Airlines` GSA, Saimon Global Ltd, and will report directly to Station Manager Dhaka.
Job Responsibilities:
∎ Customer Service:
∎ Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines' customers.
∎ Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
∎ Handle dispute resolution.
∎ Airport Operations:
∎ Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
∎ Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
∎ Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.
∎ Administration:
∎ Execute pre- and post-flight administrative duties.
∎ Conduct invoice verification
∎ Prepare monthly performance reports for internal stakeholders.
∎ Stakeholder Management:
∎ Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.
Additional Requirements:
∎ Age at most 40 years
∎ Excellent communicator and good interpersonal skills.
∎ Fluent in Bangla and English (spoken & written)
∎ Strong customer service orientation.
∎ Able to work under pressure in a fast-paced environment.
∎ Possess strong problem-solving and analytical skills.
∎ Results-focused individual who can work both independently and an effective team-player.
∎ Must be able to work a flexible schedule, including odd hours and on weekends and holidays
∎ Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.
∎ Fresh graduates are welcome to apply.
Salary:
∎ Per Company`s Policy
Compensation & Other Benefits:
∎ Medical allowance, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Meal Allowance
∎ Transport Allowance
∎ Uniform
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 29 Aug 2023
Company Information:
∎ 14 Aug 2023
∎ Singapore Airlines Ltd (GSA Saimon Global)
∎ Address : 3rd floor, Wali center, Hs-74, Rd-127, Gulshan Avenue, Gulshan-1
Category: Hospitality/ Travel/ Tourism
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