Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Basumati Construction Limited

Vacancy: 03

Age: At least 22 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Immigration and Education Consultancy Service, Medical Equipment, Real Estate, Call Center

• Bachelor of Business Administration (BBA) in Marketing

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Immigration and Education Consultancy Service, Medical Equipment, Real Estate, Call Center

• Age At least 22 years
• Only Female

Our customer relationship Officer (CRO) is responsible for maintaining and improving customer relationships to ensure customer satisfaction, generate sales and customer retention.

Key Responsibilities: 

• Building relationships: Establishing and maintaining positive relationships with customers.
• Providing support: Responding to customer inquiries, resolving customer issues, and providing information and advice.
• Analyzing data: Analyzing customer data to identify patterns and insights.
• Developing strategies: Developing strategies to meet customer needs and expectations.
• Collaborating with other departments: Working with other departments to improve the customer experience. 
• Monitoring competitors: Monitoring the organization's business competitors to improve the organization's business operations.
• Conducting surveys: Conducting quality assurance surveys to determine customer satisfaction.
• Promoting the company: Participating in meetings, trade fairs, and events to promote the company's products and services