Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: Urbanvaly

Vacancy: 10

Age: 20 to 35 years

Job Location: Dhaka

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• At least 1 years

• HSC

• Bachelor of Commerce (BCom)

• Bachelor`s or Graduate degree from any reputed university with a good academic background.

• HSC (Minimum) or Hon’s Running degree.

• At least 1 years

• Age 20 to 35 years

• Having experience in Facebook & E-Commerce platforms will get a preference.

• A team worker who believes in team commitment.

• Excellent proficiency in MS Office applications must.

• Honest, Smart, and Energetic in any atmosphere.

• We are setting a mind to listen to customer inquiries properly and provide prompt resolution.

• Good English and Bangla Typing speed & negotiation skills are a must.

• Must have the willingness to learn, vast communication, problem-solving nature & leadership skills.

• Good English-Bangla Typing speed negotiation skills are must.

• Ms Office Suite

• Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.
• Respond to incoming messages and phone inquiries.
• Determine to support or assist customers after sales.
• Handle & Manage Logistics Calls ( Couriers & Riders)
• Manage Courier entries and Delivery Confirmation.
• Keep Track of Inventory to ensure stocks.
• Manage Official Facebook pages accordingly and collect leads from relevant sources.
• Maintain records and other documentation and up-to-date Daily and monthly sales reports.
• Handle & resolve customer complaints and communicate issues with the team's help.
• Set up a positive mind for any other tasks assigned by the management.
• Understand the needs of business customers.
• Record sales and order information or enter sales information into a computer system.
• Review your own sales performance, aiming to meet sales targets.

• Performance-based incentives.

• 2 Times the Annual festival bonus (After Probation / Eligibility)

• Training for Skill Developments.

• Professional Job Environment.

• Government Holidays (as per company decision)

• Weekly holiday 1 day