Customer Relationship Executive (Male)

Job Description

Title: Customer Relationship Executive (Male)

Company Name: Abaya and Gown

Vacancy: 1

Age: 18 to 30 years

Job Location: Dhaka (Khilgaon)

Salary: Tk. 10000 - 15000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Design/Printing/Publishing, Textile, Boutique/ Fashion, Shop/Showroom

• HSC

• 1 to 3 years
• The applicants should have experience in the following business area(s): Retail Store, Design/Printing/Publishing, Textile, Boutique/ Fashion, Shop/Showroom

• Age 18 to 30 years
• Only Male

Required Qualifications:

• Minimum 1 year experience in e-commerce customer service or order management
• Proficient in both Bangla and English typing
• Strong computer skulls, especially with Google Spreadsheets
• Experience with social media management and online customer service
• Excellent communication and problem-solving skills
• Detail-oriented with strong organizational skills
• Ability to work independently and manage multiple tasks

We are seeking a dedicated E-commerce Customer Service & Order Management Specialist to join our growing team. The ideal candidate will manage customer communications and order processing while ensuring smooth operations of our online business.

website: https://abayaandgown.com

Job Location: Khilgaon, Dhaka

Responsibilities & Context

• Respond to incoming messages and phone inquires
• Determine to support or assist customers after sales
• Handle & Manage Logistics Calls (Courier & Riders)
• Manage Courier entries and Delivery Confirmation
• Keep Track of Inventory to ensure stocks
• Manage Official Facebook pages accordingly and collect leads from relevant sources
• Maintain records and other documentation and up-to-date Daily and monthly sales reports
• Handle & resolve customer complaints and communicates issues with the team’s help
• Set up a positive mind for any other tasks assigned by the management
• Understand the needs of business customers
• Record sales and order information or enter sales information into a computer system
• Review your own sales Performance, aiming to meet sales targets

• Festival Bonus: 2